Patient Services Representative

Circle Creek Therapy is looking for an enthusiastic Patient Services Representative to manage phone calls, patient check-ins, copay collections, and appointments. If you're passionate about helping others and align with our FIERCE core values, we'd love to hear from you!

About Circle Creek Therapy
At Circle Creek Therapy, everyone has a part to play in the care we give our kids. From the front desk to the therapy room to the billing office - every role matters. We’re a family-owned pediatric therapy clinic in Auburn, WA offering speech, occupational, physical, and behavioral health services. The work we do is meaningful, challenging, and deeply personal - and we do it together.

We believe in supporting our team as much as we support our patients. That means private treatment spaces, monthly reflective consultation, therapy aide support, protected admin time, designated work spaces, and a leadership team that listens and shows up. Every position at Circle Creek is part of the bigger picture - and every person here helps us change lives. If you're looking for a place where your work has real impact and your team has your back, you might've just found your people.

Description
Join Our FIERCE Team!

Circle Creek Therapy is looking for a friendly and proactive Patient Services Representative to help create an outstanding experience for our patients. This key role supports the clinic by answering calls, checking in patients, collecting copays, and managing appointments. If you're passionate about customer service and embody our FIERCE core values, we want to hear from you!

Key Responsibilities:

• Answer Phones:
  Be the first point of contact, assisting callers with questions and directing them to the right staff member.
• Check-In Patients:
  Welcome patients, verify appointments, and ensure necessary paperwork is completed accurately.
• Collect Copays:
  Handle payment processing in a timely, accurate, and confidential manner.
• Schedule/Reschedule Appointments:
  Manage scheduling, rescheduling, and cancellations, focusing on a seamless patient experience.

Core Values:

• Flexible:
  Adapt easily to changing needs while maintaining a positive attitude, ensuring a smooth experience for patients and staff.
• Intentional:
  Approach every task with focus and accuracy, maintaining high service standards.
• Empathetic:
  Treat each patient with understanding and compassion, acknowledging their unique needs and concerns.
• Resourceful:
  Solve challenges with creativity and efficiency, helping our team maintain a supportive environment.
• Collaborative:
  Work well with team members across departments to ensure a seamless patient experience.
• Enthusiastic:
  Bring positive energy and an upbeat attitude to create a welcoming atmosphere for patients and staff alike.

Qualifications:

• Prior experience in customer service or administrative role supporting a medical clinic is preferred.
• Strong communication and interpersonal skills.
• Proficiency in basic computer programs and scheduling software;
  Raintree EMR experience is a plus!
• Ability to multitask and stay organized in a fast-paced environment.
A passion for exceptional service and commitment to our core values.

Circle Creek Therapy is an Equal Opportunity Employer. We embrace diversity and are dedicated to fostering an inclusive environment where every team member is valued.