Banquet Captain; On-Call

Auburn, WA — Muckleshoot Casino Resort, 2402 Auburn Way S, Auburn, WA 98002, USA

• Competitive salary at $20.08/hr with discretionary performance bonuses 2x a year
• Complimentary meals and covered team member parking

• Exemplifies Muckleshoot Casino Resort’s values and delivers excellent guest service and professionalism.
• Practice, support, and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Meet with all conveners at the beginning of all functions.
• Ensure the smooth, professional operation of banquet functions.
• Promote positive guest relations and handle complaints and suggestions.
• Work closely with the kitchen to ensure food quality and presentation standards.
• Organize staff and manage the timelines of food and beverage service.
• Perform administrative tasks; receipts, special events planning, and rental equipment ordering.
• Communicate with clients and staff in a professional manner.
• Collect payment for banquet room functions.
• Ensure proper and timely setup and teardown and conduct final walk-through of the rooms.
• Create, maintain, and facilitate a positive work environment; promote positive team member relations and report issues as needed.
• Other duties as assigned.

• Ability to obtain a Class III B gaming license.
• Minimum of 1 year in a supervisory or managerial position within a large multi-faceted food and beverage department. Supervisory experience must include managing up to 15 staff, running multiple functions, and overseeing functions of up to 350+ guests.
• At least 2 years of experience in a variety of roles within a high-volume Banquet/Catering operation, with 1 year of fine dining service required.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.

• Knowledge of special menu items, food preparation and presentation, wines and liquor, and catering procedures and room/set-up configurations.
• Proficiency with computer software, MS Office Suite, and POS/register systems.
• Knowledge of health and safety standards and regulations as required.
• Excellent verbal and written communication; fluent in English.
• Ability to achieve results with minimal supervision.
• Ability to maintain etiquette in table settings and service.
• Ability to train and mentor diverse staff.
• Ability to work well with subordinates and management.
• Ability to handle confidential materials and information appropriately.
• Must be at least 21 years of age.

Equal Opportunity Employer
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