E-Commerce Engineering Manager

Company Overview

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

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The E-Commerce Engineering Manager leads the design, development, and ongoing optimization of the company's digital commerce platforms. This role is responsible for managing engineering teams that build scalable, secure, and high-performing e-commerce solutions that support online sales, customer experience, and revenue growth. The E-Commerce Engineering Manager partners closely with Product, UX, Marketing, Operations, and Architecture teams to deliver reliable, customer‑centric commerce capabilities while ensuring technical excellence and operational stability.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Define and drive the technical roadmap for eCommerce
• Partner with Product, UX and Business teams to develop and execute digital strategies that improve customer experience and retention and support internal
• Drive integration of Zones new content management platform
• Establish engineering standards, development methodologies, and best practices for quality, security, scalability, and performance.
• Define and capture meaningful KPIs, derive insight and actions and communicate with senior management
• Work closely with Sales to drive the timely delivery of client specific products and sites
• Manage development of internal sharepoint sites
• Manage client support teams fielding ecommerce user support tickets

• Lead, mentor, and grow a cross‑functional team of front‑end, back‑end, and mobile engineers.
• Manage resource planning, goal setting, performance reviews, and professional development for the engineering team.
• Oversee project execution from concept to deployment, ensuring on‑time, high‑quality delivery across multiple initiatives.
• Build a culture of accountability, innovation, and continuous improvement

• Oversee architecture for scalable, high‑performance solutions
• Guide headless commerce implementations and integrations with internal ERP, PIM, CRM and other systems and third‑party APIs.
• Ensure robust monitoring, logging, and governance across commerce and mobile ecosystems.
• Drive architecture decisions related to SFCC, headless implementations, RESTful APIs, and middleware integration for seamless omnichannel experiences.
• Implement caching and security best practices for performance and data protection.

• Establish platform governance, including performance monitoring, incident response, and error resolution.
• Conduct regular audits and ensure adherence to compliance and security standards.
• Promote continuous improvement through technical reviews, post‑mortems, and performance optimization.

• 2+ years of experience in software engineering, with at least 4+ years in a leadership or management capacity.
• Proven background in eCommerce platforms and front‑end
• Strong experience with headless commerce, PWA Kit, and API‑first architectures.
• Experience integrating with various payment systems and third‑party APIs
• Demonstrated success in…