MAC Expert - MDM & Endpoint Management

Overview

Description

Position at Zones LLC.

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one:
Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

Position Overview:

Term: 9+ months

Location: US - remote

Pay: $85.00 - $100.00; commensurate with experience

Hours: 8:00 am - 5:00 pm

The Mac Expert will serve as the primary specialist for managing, securing, and supporting macOS devices across the organization. This role combines deep Apple ecosystem knowledge with hands-on experience administering Mobile Device Management (MDM) platforms. The ideal candidate is comfortable designing scalable configurations, automating workflows, and ensuring a seamless end-user experience.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Manage, configure, and support 1500+ macOS devices across the enterprise
• Troubleshoot hardware, OS, and application issues
• Provide Tier 2/3 support for Mac related escalations
• Maintain Apple specific tools, updates, and security patches

• Administer and optimize the organization s Kandji MDM platform
• Build and deploy configuration profiles, policies, and compliance rules
• Automate provisioning, enrollment, and device lifecycle workflows
• Manage application deployment, patching, and inventory reporting

• Implement and maintain macOS security baselines
• Enforce encryption, password policies, and endpoint protection
• Support identity integrations (SSO, certificates, conditional access)
• Ensure compliance with internal and external security standards

• Create scripts (Bash, Zsh, Python) to streamline device management
• Automate repetitive tasks and improve operational efficiency
• Maintain documentation for scripts, workflows, and processes

• Partner with IT, Security, and Engineering teams on system improvements
• Assist with onboarding/offboarding workflows
• Provide training and guidance to end users and junior technicians

Required Qualifications

• 5+ years of experience supporting macOS in a professional environment
• Hands-on experience with Kandji
• Strong understanding of macOS architecture, security, and system preferences
• Experience with scripting languages (Bash, Zsh, Python)
• Familiarity with Apple Business Manager (ABM) or Apple School Manager
• Knowledge of identity and access management (Azure AD, Okta, etc.)

Preferred Qualifications

• Jamf 200/300 certification or equivalent
• Experience managing iOS/iPadOS devices
• Background in zero-touch deployment and automated provisioning
• Experience managing 1,000+ machine rollouts
• Experience in fast-paced, high-growth environments

• Strong communication and customer service mindset
• Ability to work independently and solve complex problems
• Detail oriented with strong documentation habits
• Comfortable collaborating with technical and…