Director of IT Project Management Office

Description What's In It For You

• Competitive salary starting at $ with discretionary performance bonuses 2x a year

• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.

• Complimentary meals and covered team member parking.

• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.

• Company-paid gaming licenses (Class A & Class
  
  B).

• Variety of additional voluntary benefits and retirement plans.

• Practice, support, and promote the Mission, Vision, and Values of Muckleshoot Casino Resort.
• Establish and evolve a formal IT PMO framework, including standardized processes, templates, and reporting metrics.
• Implement project portfolio management (PPM) tools to provide real‑time visibility into project health, resource allocation, and timelines.
• Define "Definition of Done" and quality assurance gates to ensure high‑standard delivery across all IT verticals.
• Collaborate with stakeholders in Gaming, Food & Beverage, Hotel Operations and Marketing, and all other Business Units to prioritize initiatives based on Regulatory requirements, business need, cost/value, ROI, and strategic impact.
• Work within established IT capital expenditure (CAPEX) and operating expenditure (OPEX) budgets related to projects.
• Facilitate the intake process for new technology requests, researching new and/or existing technology solutions, conducting feasibility studies and cost‑benefit analyses.
• Oversee the successful delivery of large‑scale resort projects across all IT and Business environments.
• Serve as a high‑level escalation point for project‑related conflicts or resource constraints.
• Actively participate and act as backup Manager for an established IT Change Management process.
• Collaborate with stakeholders and partners with departments to build detailed project plans, lead a multi‑disciplinary team to meet project deadlines, and prepare professional and compelling communications.
• Collaborate with Finance and Strategic Sourcing teams to onboard new vendors, ensure financial discipline within budget constraints, and ensure effective cost management.
• Manage business requirements for all aspects of the project portfolio.
• Assess actual project performance standards and identify issues and risks to determine whether the project is on target, taking corrective measures as necessary.
• Support IT operations in meeting compliance and audit requirements from Muckleshoot Casino Resort, TGA, MGC, and WSGC, and all other relevant Regulatory requirements.
• Lead the project communication plan and facilitate the tracking and updating of the communication schedule.
• Lead user acceptance testing, identify key functionality gaps, and partner with IT support to prioritize requirements. This includes working with IT support to activate a remediation plan, if required.
• Assist with the production of benefit measurement analysis in line with a defined process to validate the impact of the solution and associated business process changes.
• Review, offer advice, and provide feedback on projects, including product and functional business plans.
• Monitor and coordinate dependencies across the projects in the program and resolve conflicts.
• Identify, assess, and manage project risks, issues, and dependencies, implementing mitigation strategies and escalating as necessary to ensure successful delivery.
• Monitor and control project scope, schedule, cost, and resource changes, evaluating impacts on business outcomes and adjusting plans accordingly. Communicate project decisions, deliverables, project health and status, and issues and risks with all team members and key stakeholders.
• Prepare timely status reports.
• Define and maintain project plans, including goals, deliverables, milestones, and work breakdown structures.
• Establish and manage project documentation and lifecycle methodology, ensuring consistency, accuracy, and adherence to governance standards.
• Ensure that the agreed‑upon project success criteria are met.
• Manage the work plan and staffing for each phase of the project, including identifying and…