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Product Support Specialist
Job in
Auburn, King County, Washington, 98002, USA
Listed on 2026-07-01
Listing for:
ARB 4x4 Accessories USA
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
ARB is a world leader in the manufacture and distribution of high quality 4x4 and off‑road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.
We are looking to add a motivated individual to our team in the role of Product Support Specialist. A qualified candidate will possess automotive knowledge, be comfortable working with customers via phone and email, and work successfully in a team environment. This is a great opportunity to utilize your automotive and 4x4 product knowledge within an office environment. This is a full time (M-F), in office position, located in Auburn, WA.
Responsibilitiesinclude, but are not limited to the following:
- Responding to emails in an efficient and professional manner
- Frequently reviewing Zendesk inbox for new warranty claims and customer inquiries
- Providing quick, detailed, responses to all warranty and product related inquiries
- Assisting customers with vehicle specific questions including – fitment, product selection, and product installation
- Reply to live chats on ARB website
- Report on warranty claim data
- Conduct market research to gain understanding regarding how ARB products compare to competitor products
- Utilizing critical thinking to provide solutions/suggestions to customers
- Working closely with other departments as needed including Product Management, Customer Service, Sales, etc.
- Search ARB database for additional installation instructions, product
- Other duties as assigned
- Automotive industry experience preferred
- Knowledge of vehicle drive trains and various suspension systems preferred
- Ability to diagnose defective products
- Courteous and professional phone presence
- Excellent written and verbal skills
- Strong analytical skills
- Knowledge of Zendesk and JDE software is a plus
- Ability to work and thrive in a team environment
- Competitive hourly pay
- Medical, dental, vision, and life insurance
- 10 paid holidays per calendar year
- Accrued leave - 8 paid sick days and 10 paid vacation days yearly
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