Director, eCommerce

Director Of E-commerce

Position at Zones LLC.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner customers need, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing a high level of certifications from key partners, Zones has mastered the science of building digital infrastructures that change the way business does business.

The Director of E-commerce is responsible for accelerating Zones' digital commerce growth by driving adoption, utilization, and revenue through Zones' e-commerce platforms, digital procurement capabilities, customer integrations, online catalog strategies, and self-service purchasing solutions. This role partners cross-functionally with Sales, Marketing, PPM, Pricing, Digital, Supply Chain, and Operations to identify customer needs, remove friction from the digital buying experience, and develop scalable programs that increase online revenue, customer engagement, operational efficiency, and share of wallet.

The successful candidate will combine business development discipline, e-commerce expertise, customer-facing communication, analytical rigor, and strong internal collaboration skills to expand digital commerce adoption across commercial, enterprise, public sector, healthcare, and SMB customer segments.

Digital Commerce Growth & Business Development

• Drive revenue, gross margin, customer adoption, and transaction growth through Zones' digital commerce platforms and customer-facing e-procurement capabilities.
• Develop and execute quarterly and annual digital commerce growth plans aligned to company, segment, and partner priorities.
• Assist in driving Market Development Funds (MDF) and partner engagement to invest in Zones e-commerce initiatives.
• Identify target accounts and customer segments with strong potential for online purchasing, catalog adoption, punchout, B2B integration, and self-service procurement.
• Partner with Sales to position e-commerce capabilities as part of customer acquisition, retention, and share-of-wallet expansion strategies.
• Support strategic customer pursuits by presenting Zones' digital commerce value proposition, procurement workflow capabilities, catalog solutions, and integration options.

Customer Enablement & Adoption

• Lead customer discovery conversations to understand procurement processes, approval workflows, catalog requirements, reporting needs, and integration opportunities.
• Coordinate onboarding plans that improve customer time-to-value for Zones' online purchasing and procurement tools.
• Work with customers and internal teams to increase adoption of online ordering, quote-to-order workflows, order status visibility, standard catalogs, custom catalogs, and recurring purchasing processes.
• Serve as a subject matter expert for digital commerce capabilities during customer meetings, business reviews, demos, and implementation discussions.
• Gather customer feedback and translate it into actionable requirements that improve platform usability, digital merchandising, reporting, and customer experience.

Cross-Functional Program Leadership

• Collaborate with Sales, Marketing, PPM, Pricing, Digital, Supply Chain, Operations, Finance, and Services teams to align digital commerce initiatives with customer and business priorities.
• Partner with Digital and product teams to prioritize platform enhancements, merchandising improvements, customer integration needs, and workflow automation opportunities.
• Coordinate with Pricing and PPM to support online catalog strategy, featured product placement, attach/cross-sell opportunities, promotional visibility, and customer-specific pricing requirements.
• Support Marketing in building campaigns, customer communications, and sales enablement materials that promote Zones' digital commerce capabilities.
• Act as an escalation point for digital commerce adoption barriers, customer issues, and process gaps that affect customer satisfaction or revenue growth.

Analytics, Reporting & Operational Excellence

• Monitor digital…