Automotive Service Lane Manager

Job Details:

Job Location:

Nissan of Auburn (NOA) - Auburn, WA 98002;
Salary Range: $ - $;
Commission/year.

Nissan of Auburn | Auburn, WA | Great Benefits

If you thrive in a fast-paced, customer-focused environment and know how to lead a service lane and sell like a pro — we want to talk to you.

We’re looking for a Service Lane Manager who can keep the drive running smoothly, motivate the team, deliver exceptional CSI, and drive service sales results.

Compensation:
Full-time total annual compensation between $ - $; including monthly 3% commissions of monthly gross profit on service department customer pay and warranty labor, additional monthly 1% commission of gross profit on service department customer pay, potential for bonuses and spiffs.

As our Service Lane Manager, you’ll lead the day-to-day sales operations of a high-traffic service drive, ensuring customers and advisors are supported, workflows are efficient, and performance goals are consistently met.

• Oversee daily lane operations and workflow (focus on additional service requests, dispatch support, RO flow, customer throughput)
• Coach, support, and motivate Service Advisors for peak performance
• Monitor and improve CSI scores, customer retention, and advisor productivity
• Resolve customer concerns quickly and professionally
• Ensure processes are followed (MPI, upsell, warranty compliance, approvals)
• Maintain strong communication between advisors, technicians, dispatch, parts, and management
• Lead by example in customer engagement, professionalism, and teamwork

• Proven experience in a service lane leadership role (Top performer in service sales, Service Advisor Lead, Lane Manager, Assistant Service Manager, etc.)
• Strong Honda service department experience a plus (not required but preferred)
• Ability to lead a high-performing team
• Customer‑first mindset — calm, confident, and solutions‑driven
• Strong communication skills and ability to hold staff accountable
• Knowledge of service KPIs: ELR, ARO, CSI, upsell, productivity, and retention
• Ability to multitask and manage peak drive times without losing composure

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90-day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Medical, Dental, Vision, 401(k), PTO, and competitive compensation (base + performance incentives)
• Stable dealership with consistent traffic and strong OEM support
• Great team, strong processes, and leadership that listens
• Opportunity to grow into Service Manager/Fixed Ops leadership roles

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.