Fulfillment Manager

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Full Time Regular Washington, Auburn, WA, US

Salary Range: $85,000.00 To $ Annually

Opening our doors in 1947, we are a third‑generation, family‑owned and operated direct importer, converter, and full‑service distributor. We value the connections made over the bond people share through food, whether they are internal or external. For more information about who we are, please visit Peterson Company ().

The Fulfillment Manager leads all order fulfillment, picking, packing, and order‑prep activities within the distribution center. This role ensures product moves accurately and efficiently from storage locations to outbound carriers while driving high productivity, accuracy, and inventory integrity. The Senior Manager plays a key leadership role in team development, cross‑training, and end‑to‑end operational flow, directly supporting overall site OTIF performance.

• Drive high levels of productivity, order accuracy, and operational efficiency while maintaining strong inventory control.
• Ensure adherence to QA/QC standards and champion continuous improvement initiatives.
• Monitor and optimize labor utilization, workflow, and warehouse space.
• Oversee daily warehouse operations including receiving support, picking, packing, quality checks, staging, and outbound preparation.
• Lead, coach, and develop Fulfillment Managers, Supervisors, Leads, and warehouse associates.
• Build a high‑performing, flexible team through training, performance management, and cross‑functional development.
• Ensure all team members are cross‑trained to support fulfillment, inbound, and logistics functions.
• Partner closely with Inbound & Inventory, Outbound Logistics, and QA teams to optimize operational flow.
• Support site‑wide goals for OTIF, execution quality, and operational excellence.

• Champion a strong safety culture and ensure compliance with company policies, OSHA standards, and regulatory requirements.
• Maintain high housekeeping standards (5S) and conduct regular audits.
• Lead by example in safety observations, incident prevention, and corrective actions.

• 6+ years of progressive experience in warehouse fulfillment, distribution, or logistics operations.
• 3+ years in a managerial or senior supervisory role leading fulfillment/picking/packing teams.
• Proven track record of delivering strong productivity, accuracy, and OTIF results.
• Experience developing high‑performing teams in fast‑paced environments.
• Strong knowledge of warehouse best practices, WMS systems, and quality control processes.
• Excellent leadership, communication, and problem‑solving skills.

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field.
• Lean/Six Sigma or continuous improvement experience.
• Experience with cross‑training programs and workforce flexibility models.
• Familiarity with labor planning and scheduling tools.
• Experience in multi‑site or network operations.

• Compensation — In accordance with Washington state law, in good‑faith, the total annual compensation is estimated between $85,000 and $115,000, with final base salary determined by skills and experience.
• Medical, Dental & Vision Coverage — Comprehensive insurance plans are available to eligible employees and their covered dependents.
• Life Insurance — Peterson Company provides $25,000 in employer‑paid basic life insurance policy, with additional voluntary coverage options available.
• 401(k) Retirement Plan — Employees may begin contributing after 30 days of employment. Peterson Company matches approximately $0.30 per dollar up to 6% of eligible income. A dedicated financial partner is available to support investment education and planning.

Equal Opportunity Statement: The Peterson Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity or expression, genetic information, or any other factor protected by law.