FCS Manager

SALARY

$88,462 - $98,779

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits.

Greater Seattle, WA (Hybrid)

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

The Foundational Community Support (FCS) Manager leads and sustains Plymouth Housing’s FCS program, ensuring the program aligns with organizational goals, regulatory requirements, operational best practices, and long‑term revenue integrity. This role combines strategic program leadership with hands‑on operational work, including team management, staff training, workflow design, data validation, EDI-file oversight, and system coordination.

The FCS Manager works closely with Quality, Innovation and Health, IT, Housing Operations, Finance, Compliance, and external partners to support effective service delivery and successful billing cycles. This position plays a key role in strengthening FCS program infrastructure, translating program needs into effective system processes, and supporting Plymouth Housing’s digital transformation and commitment to high‑quality Permanent Supportive Housing services.

• Lead the day‑to‑day and long‑term management of Plymouth Housing’s FCS program, including program strategy, workflow development, service‑delivery support, quality assurance, and compliance.
• Develop and implement an FCS roadmap that supports organizational priorities, system integration, new benefit or funding opportunities, and sustainable program growth.
• Manage, supervise, coach, and support FCS Specialists; provide performance management, professional development, and ongoing training to strengthen staff knowledge and program consistency.
• Maintain accessible FCS workflows, procedures, and training resources; support staff onboarding and provide site‑based or programmatic guidance as needed.
• Establish and maintain best practices for FCS documentation, billing, data validation, service processes, and quality improvement.
• Monitor key performance indicators, dashboards, service measures, revenue, and data‑integrity metrics; use findings to identify issues, improve processes, and maximize compliant reimbursement.
• Partner with IT and organizational leadership on Salesforce, Credible, and other system needs related to FCS, including workflow design, configuration, troubleshooting, testing, implementation, and enhancements.
• Oversee the EDI-file process in partnership with IT, including file validation, error resolution, data review, and coordination with external entities.
• Collaborate with Housing Operations, Finance, Compliance, IT, program staff, vendors, and other partners to ensure cohesive program execution and successful billing cycles.
• Represent Plymouth Housing in discussions with external regulatory, funding, and oversight partners, including the Health Care Authority, Medicaid, and other relevant entities.
• Serve as a resource and advisor to Quality, Innovation and Health…