Sr Quality & Administration Manager

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

The Target Pay Range for this position is $-$ annually. The full Pay Range is $82,900.00 - $ annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.

Incentives are performance based and targets vary by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As the Senior Quality & Administration Manager, you'll play a pivotal role in strengthening quality assurance, compliance, and operational excellence across the enterprise. You'll partner with leaders across multiple business units to identify risk, elevate performance standards, and drive meaningful improvements that enhance both member experience and business outcomes. Your expertise in quality reviews, governance, compliance, and process optimization will help ensure operational integrity while supporting strategic organizational goals.

Through executive-level reporting and enterprise-wide influence, you'll help shape the future of quality and risk management s is an opportunity to make a visible impact across the organization while leading initiatives that improve efficiency, consistency, and compliance.

To join our dynamic team, we require candidates to be residents of WA, OR, , AZ, TX, GA, SC, NC, CA or VA. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote.

Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

• Develop Enterprise Strategies:
  Lead and execute quality assurance, compliance, and operational excellence strategies that support organizational priorities and drive consistent results across multiple business units.
• Ensure Regulatory Alignment:
  Monitor enterprise adherence to operational standards, regulatory requirements, internal policies, and industry expectations to help mitigate risk and support sound governance practices.
• Lead Second Line Quality Assurance Reviews:
  Organize, coordinate, and oversee risk-based QA reviews and audit activities, ensuring quality standards are met and findings are addressed effectively.
• Manage Risk & Remediation:
  Identify operational, compliance, and process-related risks; partner with stakeholders to develop corrective action plans and ensure timely resolution of findings.
• Optimize Business Processes:
  Drive continuous improvement initiatives that streamline workflows, improve efficiency, reduce risk, and strengthen overall business performance.
• Establish Best Practices:
  Develop and implement standardized quality frameworks, governance processes, and operational best practices that…