Wheelchair ServiceRepair Technician

The Admission Services Supervisor provides leadership and assistance to Intake Specialists. This position has responsibility for leading and improving the operational overall efficiencies, effectiveness, productivity, quality and staff competence, by Managing Daily Improvements (MDI), utilizing the Rogers Improvement System (RIS), and streamlining/standardizing processes across regional departments.

Responsibilities Serve as resource to the Admissions Specialists and Clinic Assistants at regional sites

• Provide guidance and training to staff on patient admission, and post-admission process
• Coordinate third-party payor issue compliance
• Track patient care and communicate with staff on the quality of documentation in Cerner®.
• Identify, investigate, or resolve issues that place Rogers at risk
• Perform admitting functions when necessary.

Oversee and support the development of the Admissions Specialists and Clinic Assistants by utilizing MDI process as related to the admissions continuum across the regional locations.

• Develop and implement orientation and training processes for newly hired staff.
• Maintain and create training materials and documentation standards.
• Develop training curriculum with appropriate metrics for use during employee assessment periods
• Coordinate training schedule with applicable stakeholders.
• Provide continuing education for current admissions staff members on process and system enhancements.

Develop admissions strategies by contributing information, analysis, and recommendations

• Establish standardized and streamlined objectives in line with organizational strategic focus.
• Evaluate trends of admissions with measurements determining productivity, patient-service analysis, resolving problems, and implementing change.
• Enhance patient care delivery by fostering admissions function interface with the leadership team and clinical staff.
• Support expansions and changes and be an advocate for the Rogers culture and brand.

Analyze process and system performance to identify improvement opportunities

• Identify and implement continuous improvement initiative for processes, cost reduction, and productivity improvement.
• Utilize MDI and ROS tools and methodologies to analyze, measure, improve processes, and increase productivity for short and long term solutions.
• Teach, train, and mentor continuous improvement events to deliver improved reliability to access to care, increase simplicity and reduce costs.

Assist on-site support.

• Coordinate new patient admissions when needed.
• Educate team on single case agreement contracts and help patients.
• Overcome financial barriers to access to treatment.

Evaluate Admissions Specialists and Clinic Assistants objectively and provide periodic feedback

• Coordinate the development, implementation, and monitoring of work standards.
• Assist in the recruitment, selection, and onboarding process
• Maintain and as necessary, revise current job descriptions

Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.

• Involve self in the learning and application of standards relevant to the department.
• Participate in services, seminars and other meetings to increase involvement and awareness of regulations.
• Involve self in the education of other disciplines regarding the department’s regulations.

Participate in hospital committees, performance improvement team meetings, and team projects, as directed.

• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Demonstrate good organizational skills.
• Contribute in a positive, solution-focused manner.
• Attend marketing department meetings as needed, actively participate in discussions, recognize and contribute to activities leading to improvement.

Participate in the performance improvement program.

• Gain understanding of the performance improvement process.
• Apply the performance improvement model to department’s activities.
• Participate and/or create performance improvement teams that lead to improvement in other hospital areas.
• Educate and involve self in the hospital and department’s performance improvement plans.
• Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely…