Delivery Coordinator

Job Description

The Delivery Coordinator oversees internal and external customer orders throughout the manufacturing process to ensure on‑time delivery and high service levels. This role coordinates closely with plant operations, shipping, quality, and planning teams, proactively identifies delivery risks and process bottlenecks, and drives resolutions that improve efficiency and reduce costs. The coordinator maintains accurate delivery schedules, communicates status updates to stakeholders, and may schedule production activities using site‑specific tools while ensuring capacity and operational constraints are met.

• Coordinate and direct internal and external customer orders through the manufacturing process from receipt to completion.
• Respond to delivery‑related and product‑related inquiries, including direct communication with plant operations, shipping, and quality teams.
• Engage daily with the Delivery Assurance Manager to identify delivery risks, barriers, and overall delivery status.
• Proactively identify obstacles in the order and production flow, actively resolve impediments, and escalates issues when necessary.
• Maintain accurate delivery schedules (including tools such as horse blankets and line‑of‑balance) to ensure timely completion of orders.
• Communicate clear and timely order and delivery status updates to upstream customers using appropriate tools and systems.
• Work closely with site operations to maintain a stable workflow of orders, manage priorities, and support stock management, including stagnant work‑in‑progress, work order issues, and holds.
• Collaborate directly with Master Schedulers, Materials Managers, and Central Planning to ensure alignment on priorities and order flow.
• In sites where required, schedule production using site scheduling tools, setting clear schedules that respect capacity and specific site limitations.
• In sites with a Master Scheduler, work closely to ensure timely release and correct flow of production orders through the manufacturing process.
• Identify and direct the resolution of process flow route issues to improve efficiency and reduce costs.
• Participate in cross‑functional delivery clinics to identify root causes of delivery issues and help prioritize corrective actions.
• Use ERP systems and Excel to track orders, production status, inventory, and shipping activities.
• Support order management, production control, inventory coordination, and shipping and receiving processes as needed.
• Build and maintain strong customer relationships through effective communication, responsiveness, and follow‑through.
• Present information clearly and respond to questions in both one‑on‑one and group settings.
• Apply practical problem‑solving and analytical skills to support decision‑making and continuous improvement in a manufacturing environment.

• Minimum of 1 year of administrative experience in an office or manufacturing support environment (not call center).
• Experience in order management, production control, inventory coordination, or shipping and receiving.
• ERP system experience and strong Excel tracking skills.
• Proven understanding of process flows, lead‑times, and lean principles in a manufacturing environment.
• Knowledge of core Production Control functions and how they support manufacturing operations.
• Ability to interpret information furnished orally, in writing, and in diagram form.
• Strong time management skills with the ability to organize work, set priorities, maintain focus, and follow tasks through to completion.
• Demonstrated ability to build and maintain customer relationships.
• Ability to work effectively both independently and as part of a team.
• Practical problem‑solving and decision‑making skills using analytical thinking.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to effectively present information and respond to questions in one‑on‑one and group environments.
• Technical aptitude and understanding of machinery and shop floor terminology.
• Ability to learn each product line’s capabilities and limitations.
• Ability to sit or stand for extended periods and occasionally lift and/or move 10–50 pounds.
• Comfort…