Service Center Coordinator

GENERAL STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Service Center Coordinator is responsible for the overall operation and coordination of the South King County Service Center in partnership with the local Service Committee. This position oversees daily service delivery, social service programs, financial and administrative functions, volunteer management, community outreach, and seasonal programs. The coordinator ensures services are delivered in a professional, compassionate, and compliant manner consistent with Salvation Army policies, division standards, and funding requirements.

• Provide day-to-day operational oversight of the Service Center
• Manage multiple priorities, deadlines, and service demands in a fast-paced environment
• Ensure compliance with Salvation Army policies, program guidelines, and division standards
• Respond calmly and professionally to crisis situations
• Attend staff, agency, and division meetings as required

• Interview and assess clients in a respectful, client-centered, and non-judgmental manner
• Determine eligibility and provide financial assistance in accordance with established guidelines
• Maintain accurate and confidential client records and service documentation
• Provide referrals to internal and external community resources
• Respond to client calls, emails, and walk-in requests within established time frames

• Perform daily banking functions, including deposits and voucher processing
• Track budgets and provide financial stewardship for Salvation Army funds and donations
• Record, inventory, and report all in-kind donations
• Prepare required reports and documentation for supervisors, funders, and audits

• Recruit, train, supervise, and support volunteers
• Increase and sustain volunteer engagement throughout South King County
• Provide leadership, guidance, scheduling, and recognition for volunteers

• Represent The Salvation Army at community meetings, events, and partner agencies which includes driving to various events
• Coordinate and facilitate monthly Service Committee meetings
• Promote Salvation Army programs through presentations, outreach efforts, and community partnerships

• Coordinate and support seasonal and ongoing programs, including but not limited to:
• Christmas Assistance & Distribution, including driving to various sites
• Red Kettle Campaign
• Summer Camp
• Back-to-School Assistance
• Support emergency preparedness planning, training, and coordination for the Service Center

• Perform other duties as assigned in support of Service Center objectives and mission

• High school diploma or equivalent required
• Minimum of three years of experience in one or more of the following fields in community-based programs, volunteer management, nonprofit work, or social services

• Strong organizational, time management, and multitasking skills
• Ability to work independently and collaboratively as part of a team
• Detail oriented and attention to detail
• Self starter
• Strong use of the English language in verbal and written communication
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Project management skills
• Strong analytical and research skills
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Ability to organize and Motivate groups of people
• ability to build and sustain effective relationships across diverse communities

• Proficiency with Microsoft Office Suite including 365, Word, Excel, Outlook, and Teams;
  Microsoft PowerPoint required
• Graphic design skills. Ability to create basic outreach, informational, and marketing materials (flyers,…