Sales Associate III - Auburn, WA,

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Location:

Auburn, WA, US.

Sales Associate Job Description

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

• SALES FLOOR:
  Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and is committed to delivering results while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve areas of opportunity.
• Represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in the local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Creates positive impressions with customers by presenting attire aligned with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor with knowledge of fashion, competition, features, benefits, and current offerings.
• Communicates current pricing and promotional strategy to customers; discusses product features and leverages cross-selling opportunities.
• Cross-sells and encourages beneficial product add-ons related to the customer’s needs; tailors approach by reading cues.
• Attends to unique and individual shopping needs, works with multiple customers, and follows up consistently to influence/close the sale.
• Employs flexible selling techniques to contribute to store financial results; builds lasting relationships; leverages Coach tools and technology for relationship building.
• Creates enthusiasm for a shared vision and mission; promotes a team selling environment; fosters teamwork and collaboration with internal and external customers.
• Remains solution-oriented, adaptable to changing business and store needs; welcomes feedback and maintains a calm, professional demeanor at all times.

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards; maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations, and Asset Protection.
• Replenishes inventory on the sales floor as needed.
• Supports Store Inventory Process by processing shipments, stocking shelves, replenishing the sales floor, and maintaining strong organizational standards in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes transactions (Purchase, Return, Exchange, Found Order, etc.).
• Helps prepare the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.

• Drive For Results:
  Exceeds goals; consistently among top performers; bottom-line oriented.
• Customer Focus:
  Meets and exceeds customer expectations; builds trusted relationships.
• Crea…