Sales Ambassador

Job Overview

Ralph Lauren Corporation (NYSE:

RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

Our Sales Ambassadors curate exceptional lifestyle experiences for our clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style and, driven by an entrepreneurial spirit, confidently leverage their expertise to nurture lasting personal connections and exceed goals.

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobe planning, outreach, and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in reaching monthly, quarterly, and annual sales plans, collaborating to uphold standards of excellence across all brand touchpoints.
• Guide and coach Brand Ambassadors to deliver customer‑centric behaviors and relationship‑building skills to contribute to overall team success.
• Develop genuine connections with customers, advising them while aligning product recommendations with their preferences.
• Understand sales goals and consistently meet or exceed key performance indicators (SPH, data capture, etc.) using available tools and resources.
• Adapt product presentation based on whether a customer is remote or in‑person, demonstrating flexibility to meet customer needs.
• Utilize Customer Relationship Management tools such as Polo Connect to capture meaningful customer data for clienteling and business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains a priority.
• Provide feedback to management on category opportunities or needs.
• Maintain store visual standards and apply visual techniques and company guidelines.
• Support a professional and positive work environment, champion core values, uphold policies, collaborate with colleagues, and contribute to an inclusive team culture.
• Assist in identifying top talent through networking and sourcing within the team.

Salary range: $15 - $21.13 hourly

• Sales experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals.
• Ability to lift and climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet business needs, including day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.
• Experience selling to customers using digital tools preferred.