Xfinity Retail Sales Professional

Job Summary

This role engages with customers to showcase and sell Comcast/Xfinity products, ensuring an outstanding retail experience. Responsibilities include meeting sales goals, customer onboarding, and issue resolution, with moderate supervision. The position requires flexible scheduling and adherence to company standards to support team success.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service throughout all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret account statements and pay their bills in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment by connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.

Comcast provides day‑one benefits, including medical, dental, and vision coverage, Xfinity courtesy services, discounted tickets to Universal Resorts, paid parental leave, tuition reimbursement up to $8,000 for full‑time employees, paid time off, and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching. Additional benefits are available for eligible employees.

• Understand and apply our Operating Principles in all tasks.
• Own the customer experience, think and act in ways that put customers first, and encourage them to become promoters of our products and services.
• Know your stuff and be enthusiastic learners, users, and advocates of our technology, products, and services.
• Work as a team to create big outcomes and welcome new ideas.
• Participate in the Net Promoter System, including huddles and customer feedback loops.
• Drive results and growth.
• Support a culture of inclusion in the workplace.
• Act with integrity and do what is right for customers, colleagues, investors, and communities.

This information is intended to indicate the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties, responsibilities, or qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure individuals with disabilities are provided reasonable accommodation to participate in the application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Customer‑Focused, Workplace Organization, Persuasion, Technical Knowledge, Teamwork, Self‑Motivation, Communication, Resilience, Critical Thinking, Problem Solving, Professional Integrity.

Base Pay: $18.00 per hour.

Total Target Compensation (Base Pay plus Targeted Commission): $25.69 per hour. Our sales compensation programs offer potential for significant upside above targeted earnings for those who overachieve their sales targets.

High School Diploma / GED.

2–5 years of related experience.