Office Manager

Office Manager FLOFORM Countertops – Auburn, WA

Full-Time | Monday–Friday

We’re hiring an Office Manager to keep our Auburn operations running smoothly and ensure every customer has an exceptional experience from start to finish. This is a key role for someone who thrives in a fast‑paced environment, values accuracy, and enjoys balancing operations, customer service, and coordination.

• Prepare accurate estimates using blueprints and measurements
• Process orders, quotes, and payments with a high level of accuracy
• Ensure pricing, invoicing, and documentation are correct and up to date
• Keep projects moving efficiently by coordinating with internal teams
• Deliver excellent customer service via phone, email, and in person
• Resolve customer concerns and escalate issues when needed
• Maintain organized records and clear communication with customers
• Assist customers with product selection and provide guidance
• Support showroom presentation and maintain displays

• 2+ years of customer service experience (construction or countertops preferred)
• Experience with blueprint reading or measurements is an asset
• Strong attention to detail and organizational skills
• Comfortable using Microsoft Office and CRM systems
• Excellent communication and problem‑solving abilities
• Ability to handle challenging situations professionally
• Basic math skills
• Valid driver’s license

• Salary: $80,000 benefits package
• Medical, Dental, Vision, and Prescription coverage
• Paid Time Off (PTO)
• Company‑paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Medical & Dependent Care FSA
• 401(k) Plan

At FLOFORM, we value accountability, teamwork, and delivering a great customer experience. Our Auburn team works closely together in a fast‑paced environment where accuracy, communication, and reliability matter.