Customer Care Manager - Auburn, WA

Customer Care Manager

Location:

Auburn, Washington, United States

Raymond West is looking for a sharp Customer Care Manager to join the team! Our Customer Care Manager will be responsible for managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus:
Customer Retention, Program Implementation and Aftermarket Sales Growth.

Raymond West is committed to providing customers with end-to-end warehouse solutions. We bring industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

• Responsible to retain existing assigned accounts.
• Responsible to develop targeted new accounts.
• Develop and maintain positive and professional working relationships with departmental staff as well as with other departments; practice sound leadership methods to build good morale and teamwork.
• Responsible for identifying achieving Raymond West's Customer Service goals with assigned accounts.
• Responsible for the marketing and development of Raymond West programs as directed by management.
• Responsible for interfacing with other departments to solve customer satisfaction issues.
• Responsible for interfacing with the Raymond Factory to solve customer satisfaction issues.
• Responsible for assisting assigned Account Managers with presentations and ongoing aftermarket support for assigned accounts.
• The ability to communicate and interface with employees, customers, factories, vendors, and other managers.
• Establish operational procedures for assigned accounts.
• Responsible to communicate any customer issues to the Account Manager and all other parties that need to be involved.
• Other duties as assigned by executive management.

• Excellent written and verbal communication skills.
• Excellent organizational time management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be able to maintain effective working relationships with employees, co‑workers, and managers in other departments.
• Must be willing to work off‑hours as specific needs dictate and assume more responsibility as required.
• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
• Able to communicate with all levels of employees, customers, and manufacturers both verbally and in writing.
• Present a mature, responsible appearance.
• Manage time effectively.
• Maintain a professional attitude in all matters.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated for continuous self‑development and training.
• Must be willing to work out of town as need dictates.
• Possess strong interpersonal skills.
• Possess strong analytical and reasoning abilities.
• Possess superior written and verbal communication and presentation skills.
• Be willing to comply with employee handbook.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Must have a valid, unrestricted driver license with no more than the allowable number of points as determined by our insurance carrier.

Minimum

Education and Experience:

Determined by position.

• Bachelor's degree (B.
  
  A.) from a four‑year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.

• 90% (30+ hours a week).
• Must be able to be insured by Raymond West.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is non‑sedentary and requires local travel.
• Specific vision…