Event Sales Manager

Washington
Muckleshoot Casino Resort
2402 Auburn Way S
Auburn, WA 98002, USA

Competitive salary starting at $75,256.74 - DOE, with commission potential, this role offers motivated sales professionals the opportunity to earn well into six figures while representing one of the Pacific Northwest's premier entertainment and event destinations.

• Discretionary performance bonuses 2x a year
  !

Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.

Complimentary meals and covered team member parking.

Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.

A variety of additional voluntary benefits and retirement plans

• Practice, support, and promote the Vision, Mission Statements, and Core Values of the Muckleshoot Casino Resort.
• Generate event revenue by selling banquets, catering, meeting, conference, wedding, and special event services.
• Identify, qualify, solicit, and develop new business opportunities through prospecting, networking, referrals, trade shows, and community engagement.
• Manage incoming sales leads received through phone calls, email inquiries, referrals, and other channels, converting qualified leads into confirmed bookings.
• Build and maintain long-term relationships with corporate clients, meet planners, wedding planners, community organizations, and repeat customers to drive ongoing business.
• Conduct property tours and presentations for prospective clients, showcasing event venues, catering offerings, and resort amenities.
• Develop customized event proposals, menus, and service solutions that meet client objectives while maximizing revenue opportunities.
• Prepare and negotiate proposals, contracts, banquet event orders (BEOs), pricing, and event documentation in accordance with established policies and procedures.
• Collaborate with Banquet Operations, Culinary, Hotel Operations, Entertainment, Security, Facilities, and other operational departments to ensure seamless event planning and execution.
• Coordinate all event logistics, including menu planning, room layouts, floor plans, timelines, rental equipment, décor, audiovisual requirements, billing details, and other client-specific needs.
• Develop and manage catering sales revenue forecasts, budgets, and production reports while monitoring sales performance against established goals.
• Analyze market trends, customer needs, and competitive activity to identify new business opportunities and revenue growth strategies.
• Identify and maximize upselling opportunities, including catering enhancements, guestrooms, audiovisual services, entertainment packages, premium amenities, and additional resort offerings.
• Maintain accurate client records, sales activities, contracts, and event details within the organization's CRM and sales management systems.
• Monitor booking pace, sales pipeline, and forecasting to support departmental revenue objectives.
• Deliver exceptional guest service by providing personalized solutions that exceed client expectations and enhance the reputation of Muckleshoot Casino Resort.
• Engage guests, team members, and vendors with a professional and friendly demeanor.
• Performs other duties as assigned.

• Three (3) to five (5) years of progressive event sales, catering sales, hotel sales or hospitality sales within a resort, casino, hotel, convention center or other high-volume hospitality environment.
• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Event Management, or a related field; equivalent combination of education and professional experience may be considered in lieu of a degree.
• Demonstrated success achieving sales goals, revenue targets, and business development objectives.
• Experience negotiating contracts and pricing agreements while maintaining strong client relationships.
• Knowledge of banquet operations, catering services, event planning, and hospitality operations.
• Experience managing multiple events simultaneously in a fast-paced environment.
• Proficiency using Microsoft Office Suite and customer relationship management…