Senior Implementation Delivery Manager

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

As a Global Public Sector Implementation Delivery Manager (IDM), you are the single-threaded technical owner of delivery for one of Altana’s most important public sector accounts or organizations. You blend enterprise architecture, hands-on deployment, and product design and development with the relationship skills to be the trusted technical voice in the room for the mission owners you serve.

You lead a small, account-aligned implementation pod and are accountable for turning a closed-won account into mission outcomes: architecting the deployment, delivering it in secured and regulated environments, keeping it healthy, and finding the next place Altana can create value. You do this hip-to-hip with commercial — partnering with the Technical Account Managers (TAMs) and Program Managers who run the account — using delivery credibility to enable organic growth and inside sales without carrying the commercial number yourself.

This role reports to a GPS Implementation sub-vertical lead (Trade, Resilience, or Policy) within the Implementation function, and is deployed against a named strategic account. For example, an IDM aligned to U.S. Customs and Border Protection (CBP) would report to the Trade sub-vertical lead.

• Own delivery outcomes for a named strategic account or account groups. Serve as the single-threaded technical owner for implementation and platform delivery to a key public sector account or organization, from post-award through sustainment. Deliver on-time against contractual commitments and hold the technical quality bar.
• Set and steward the account architecture. Translate mission outcomes into a coherent enterprise/solution architecture across SaaS and regulated PaaS environments. Own the deployment, integration, and data-modeling decisions that let the account scale, through upgrades and change.
• Blend architecture, deployment, and product development. Personally architect, deploy, and — where the product doesn’t yet do what the mission needs — design and build first-draft capabilities and integrations. Feed working prototypes back to Product and Engineering so they can be hardened and scaled rather than left as one-off custom work.
• Lead the account implementation pod. Direct the Implementation Delivery Specialists, integration engineers, and matrixed platform/cloud resources assigned to the account. Prioritize ruthlessly, assign owners, remove blockers, and mentor the team.
• Be the trusted technical relationship for mission and technical leaders. Build and maintain durable relationships with the customer’s architects, engineering leaders, and senior decision-makers. Be the credible technical presence that de-risks delivery and earns the right to shape what comes next.
• Enable inside sales alongside commercial. In partnership with the account’s TAMs and Program Managers, convert delivery trust and newly-discovered use cases into a qualified pipeline of upsells and expansions. Surface where the platform can unlock new mission value; the commercial team owns the number and the close.
• Partner on pre-sales, capture, and scoping. Provide technical scoping, level-of-effort, and solution design during the BD motion so we sell only what we can deliver, and so delivery inherits the context it needs to succeed.
• Own technical health and support obligations. Be accountable for system performance, incident response, and the account’s customer support obligations across the full lifecycle.
• Meet security, risk, and compliance obligations. Ensure the account’s…