Safety Team Member Neighborhood Center

Location: Auburn Clinic – The Neighborhood Center

Job Title: Safety Team Member

Location: Auburn Clinic – The Neighborhood Center

Reports To: Manager of Recovery Programs – Peer & Community Services

Rate Of Pay: $24/hour

Join Our Mission! We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in North Seattle. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve.

WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support.

Position Summary

This role combines safety, member engagement, and operational support. You'll ensure Neighborhood Center spaces are secure, assist in emergency situations, and work closely with our Neighborhood Center team to create a supportive, solution-focused environment. Whether helping to de-escalate a situation, providing guidance to members, or monitoring Neighborhood Center activity, you'll be a trusted and visible part of our mission to deliver the best member experience possible.

What You'll Do

• Conduct routine inspections of the Neighborhood Center building, parking lot, and grounds to maintain a secure and welcoming environment.
• Maintain good relationships with neighboring businesses and communicate with them as needed.
• Respond promptly to emergency situations, following established safety protocols.
• De-escalate conflicts using trained techniques, ensuring all members and staff feel safe and supported.
• Work closely with local safety departments and law enforcement when needed.
• Ensure that non-members coming into Neighborhood Center are directed to proper intake process or sign non-disclosure form.

• Proactively interact with members, staff, and visitors to foster a welcoming, secure atmosphere.
• Educate members about Neighborhood Center policies in a respectful and supportive manner and ensure compliance with Neighborhood Center behavioral standards.
• Monitor Neighborhood Center and assist in managing member flow to create a smooth, efficient experience, including entry support, member care, restroom entry, and signing members into our EMR system & notifying members when attention is needed in their EMR profile.
• Serve as a first point of contact for members needing support with safety-related concerns.

• Conduct security surveillance, including retrieving and reviewing footage when necessary.
• Manage incoming packages, mail, and deliveries.
• Monitor and maintain cleanliness in waiting areas and high-traffic spaces.

• High school diploma or GED equivalent required.
• One (1) year of customer service experience preferred.
• Basic proficiency in Microsoft Office Suite and general computer programs.

• Ability to remain calm, focused, and professional in fast-paced or high-pressure situations.
• Strong de-escalation, conflict resolution, and problem-solving skills.
• Excellent communication and interpersonal skills, ensuring respectful engagement with all individuals.
• Quick thinking and the ability to respond effectively to unexpected situations.
• Ability to work collaboratively with the Member Engagement team and other departments.

• Ability to stand or patrol clinic areas for extended periods.
• Ability to lift and carry 10-50 lbs. as needed.
• Physically fit to perform foot patrols throughout the facility and parking areas.

WeCare Daily Clinic is committed to supporting Indigenous communities. Preference in hiring is given to qualified Native American and Alaska Native applicants in accordance with applicable…