Program Assistant at Don's Place

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Job Type

Full-time

Description

ABOUT THE POSITION:
The Program Assistant observes, records, and responds as needed to the comings and goings of guests/residents/participants and staff, and maintains a safe and comfortable environment, to respond to issues as appropriate. They serve as a member of the program services team; they support and work with them to serve the community by providing trauma-informed assistance. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

ABOUT THE PROGRAM:
Located in Auburn, WA, Don's Place is a hybrid housing program combining aspects of both Compass' enhanced shelter and permanent supportive housing programs. It provides non-time limited emergency housing with 24/7 supportive services for adults and couples. Referrals for program participants will be received from Coordinated Entry for All (CEA) and the local Auburn community. In addition to supportive services, participants have access to daily meals, 24/7 staffing support, laundry, and other resources including referrals to medical and mental health services and other benefits to assist in addressing any barriers to long-term, stable housing.

ABOUT THE ORGANIZATION:
Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve.

We recognize the value that different perspectives and cultures bring to the organization. All employees are expected to make efforts in their work and in their conduct to be welcoming to all. Compass is proud to be an affiliate agency of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families, and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child welfare, refugees, and support to aging adults and people with disabilities to live independent lives.

To learn more about the agency, visit (Use the "Apply for this Job" box below)..

LOCATION:

Near Emerald Downs (Auburn, WA)

REPORTS TO:

Shift Supervisor & Program Coordinator

FLSA STATUS:
Non-Exempt

SCHEDULE:

Thursday-Monday 8am-4pm; with monthly staff meetings 3rd Thursdays 8:30-10:30am

MEAL PERIOD:
Paid (30-minutes)

SALARY: $25.24 per hour (Step 1*)

* Step 2 increase of 2.5% after 12 consecutive months of employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

Direct Services

* Provide trauma-informed monitoring of activity in and around the building to ensure safety, security, and comfort of guests/residents/participants and staff.

* Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate services as needed.

* Assist in support of program activities. Including meal services, assisting guests/residents/participants with tasks such as laundry access and/or instruction, group activities, or other similar activities.

* Engage guests/residents/participants to assess needs providing immediate and appropriate information and referrals.

* Respond to guests/residents/participants issues as appropriate or as directed by program management and/or property management.

* Report guest/resident/participant and/or building needs to management and ensure supply/equipment is in stock for use.

* Monitor security cameras, make periodic security rounds of the building, check lights, doors, and windows, and investigate noise and other complaints.

* Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.

* Control after-hours front door/access and monitor guest/resident/participant log enforcing rules and restrictions.

* Follow building/staff safety and emergency…