Program Coordinator

Compass Housing Alliance is proud to be a division of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families, and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child wellness, refugees and immigrants, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency, visit (Use the "Apply for this Job" box below)..org
WHAT WE WILL DO FOR YOU:
As an employer of choice, we're deeply committed to supporting our employees-because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

A 40 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:
The Program Coordinator provides oversight and coordinates programming for the assigned supportive housing program. Programing will directly address guest barriers and enable a smooth transition from homelessness into the next step of housing. They work with the Program Manager to facilitate development and expansion of services and facility management through engaging in the community and building networks. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management and case management support.

All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.
Located in Auburn, WA, Don's Place is a hybrid housing program combining aspects of both Compass' enhanced shelter and permanent supportive housing programs. It provides non-time limited emergency housing with 24/7 supportive services for adults and couples. Referrals for program participants are from Coordinated Entry for All (CEA) and the local Auburn community. In addition to supportive services, participants have access to daily meals, 24/7 staffing support, laundry, and other resources including referrals to medical and mental health services and other benefits to assist in addressing any barriers to long-term, stable housing.

Program Coordination:

Coordinate daily operations of program.
Liaise and communicate with partnered support services such as local food bank, OSL, CEA, Shelter providers and others.
Liaise with local community service providers, City staff and King County staff and programs in facilitation of participant referrals.
Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency
Know and understand the contracts and ensure compliance with contracts is being met.
Provide supportive crisis counseling and case management support to program participants as needed.
With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
Participate in ongoing training and program development.
Train and ensure the enforcement of program policies and agency rules.
Work in conjunction with other Compass programs to support the agency's mission.

Staffing

Hire, train, and supervise Shift Supervisors and the Program Assistants, both regular and relief, to ensure effective delivery of trauma-informed services.
Develop schedule and ensure shift coverage.
Provide leadership support to all program staff.
Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
Manage staff scheduling and ensure adequate coverage to provide service delivery.
With Program Manager facilitate regular team Staff Meetings.

Participation in Service Delivery

In support of the program, work with Program Manager and the Housing Services Director to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.
Provide and model de-escalation and crisis intervention, developing a supportive milieu. Act as a model for front-line staff.
Perform daily activities as needed to keep the program running smoothly.

Leadership

Advance diversity, equity, and inclusion in all aspects of the work. All employees…