Night Program Assistant at Don's

Description

Job Type:
Full-time

The Program Assistant observes, records, and responds to the comings and goings of guests/residents/participants and staff, maintaining a safe and comfortable environment. They serve on the program services team, supporting trauma‑informed assistance for the community.

Located in Auburn, WA, Don’s Place is a hybrid housing program combining aspects of enhanced shelter and permanent supportive housing. It provides non‑time limited emergency housing with 24/7 supportive services for adults and couples, including daily meals, 24/7 staffing support, laundry, and referrals to medical and mental health services.

Compass Housing Alliance provides essential affordable housing and housing services in the Puget Sound region. The organization values diversity, inclusion, and promotes the dignity and well‑being of those served.

Near Emerald Downs (Auburn, WA)

Shift Supervisor & Program Coordinator

Non‑Exempt

Wednesday–Saturday 11:55 pm–8 am; monthly staff meetings 3rd Thursdays 8–9 am

Paid (30 minutes)

$26.99 per hour (Level 1), with a Step 2 increase of 2.5% after 12 consecutive months of employment.

• Provide trauma‑informed monitoring of activity in and around the building to ensure safety, security, and comfort.
• Mediate conflicts and provide de‑escalation, crisis intervention, and refer to appropriate services.
• Assist in program activities including meal services, laundry assistance, group activities, etc.
• Engage guests/residents/participants to assess needs and provide information and referrals.
• Respond to issues as directed by program management.
• Report guest/resident/participant and building needs to management and ensure supplies/equipment are stocked.
• Monitor security cameras, conduct periodic security rounds, check lights, doors, windows, and investigate complaints.
• Log actions, incidents, rule enforcement, and report unusual or sensitive matters to the Program Coordinator or Manager.
• Control after‑hours door access and enforce rules and restrictions.
• Follow building/staff safety and emergency procedures.
• Perform light janitorial duties as assigned.

• Recognize diversity and maintain favorable working relationships.
• Project a favorable image of the organization and promote its aims.
• Perform duties promptly and effectively according to agency policies.

• Maintain confidentiality, tactfulness, and respect for diverse participants.
• Demonstrate de‑escalation, crisis intervention, and stabilization best practices.
• Know local resources for individuals experiencing homelessness or housing instability.
• Manage difficult interpersonal situations and seek support when needed.
• Work effectively in fast‑paced environments with frequent interruptions.
• Set and maintain professional boundaries.
• Follow agency policy to maintain safety and security.
• Use emotional intelligence and interpersonal boundaries.
• Relate comfortably with people from all backgrounds.
• Promote a team environment valuing differences.
• Work independently and as part of a team; exercise sound decision making.
• Communicate effectively, both written and verbal.
• Apply strong problem‑solving skills.
• Learn new technology skills with Microsoft products and other software.
• Learn new functions of office equipment and devices.

• At least 1 year experience in a social/human service setting (preferred).
• Awareness or training around belonging, compassion, and meeting people where they are (preferred).
• Familiarity with housing instability, mental health, substance use, sexual assault, and/or domestic violence (preferred).
• Experience in an environment with language barriers (preferred).
• Current WA State Food Handlers Permit (preferred; sponsorship within 1 month of hire if not current).
• A degree in human/social services or related field complements required experience.

• Regular talking and listening.
• Standing, walking, using hands to handle items; occasionally push, pull, lift or carry up to 20 pounds.
• Long periods of sitting,…