LEAD HCA Navigator at Cooper University Health Care Audubon, NJ

LEAD HCA NAVIGATOR – Cooper University Health Care (Audubon, NJ)

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.

We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey.

Lead a HCA Navigator role by scheduling appointments for patients with primary care providers (PCP) within 7 days of a discharge or admission. If a patient has no PCP, assist with obtaining one and schedule appropriate appointments within the set guidelines. Facilitate patient discharge from the 24/7 Emergency Department by coordinating and scheduling follow‑up appointments. Work closely with primary care physicians and physicians in all specialty areas to coordinate the patient’s care plan for consultations, procedures, testing, surgeries, or other services ordered by the treating ED provider.

Verify insurance coverage and demographic information. Collect and receipt patient payments. Retain patients in the Cooper Health System whenever possible by scheduling directly in the Centricity Business system, Central Scheduling, or by contacting physician offices directly. Schedule patients for appointments with community services when appropriate. Collaborate and communicate with multidisciplinary teams on behalf of the patient. Inform patients of billing policies and managed care referral and/or pre‑authorization requirements.

Assist patients and family members with obtaining referrals from PCPs to needed specialists. Provide support and counseling to patients and families as appropriate. Communicate with referring providers as needed to address patient and physician needs. Partner with patients, families, the interdisciplinary team, and community resources to provide well‑coordinated, timely, and exemplary care. Serve as a resource for community resources. Track and report weekly on all scheduled services.

Float to other ED Registration work areas as needed to assist with patient access to Cooper services. Cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital‑based care areas as deemed in scope.

Minimum three years of registration, scheduling, or billing experience working in a medical facility.

• Proficiency in patient registration, scheduling, medical insurance pre‑certifications, authorizations, and referrals.
• Epic experience preferred.

High school diploma/GED required. Associate's degree preferred.

NAHAM Certified Healthcare Access Associate (CHAA) certification or HFMA Certified Revenue Cycle Representative preferred.