Assistant Operations Manager- SEN-HAN Transportation Division

Company Description

Senior Citizens United Community Services, Inc. (SCUCS) is a not-for-profit social service agency committed to enhancing the quality of life for older adults, adults with disabilities, and individuals at risk of homelessness. The organization focuses on promoting independence and providing safe, supportive living environments for people with the greatest socio-economic need. SCUCS delivers a range of community-based services that help clients remain as self-sufficient and secure as possible.

Team members join a mission-driven environment where compassion, dignity, and respect guide all programs and interactions.

We are seeking a dynamic and people centric Operations Assistant Manager- SEN-HAN Transit Division to lead and oversee all Transportation Operators within the fleet (approximately 60), ensuring consistent delivery of safe, reliable, and customer‑focused service. This role manages operator performance, attendance, training, coaching, and compliance with organizational policies and industry regulations.

The Operations Assistant Manager works closely with Registrations/Reservations, Dispatch, Schedulers-Operations Center, Safety, HR, and Maintenance to ensure operators are properly supported and that service targets, including on time performance, safety, and customer satisfaction—are achieved.

This Leadership role is key in managing a workforce responsible for approximately 600 daily trips.

• Recruitment, Hiring, Training & Development
• Operator Supervision & Performance Management
• Attendance, Leave & Scheduling Coordination
• Safety & Compliance
• Employee Relations & Communication
• Coordination With Operations Teams
• Other duties as required

• 2–4 years of experience supervising drivers in transportation, logistics, or transit operations.
• Strong understanding of CDL requirements, DOT regulations, and driver safety standards.
• Effective leadership, communication, and conflict‑resolution skills.
• Ability to analyze performance data and implement improvements.
• Comfortable working early mornings, evenings, or weekends as needed.

• Experience in public transit, paratransit, shuttle, or other fleet environments.
• Knowledge of Hours of Service (HOS), fatigue management, and ADA accessibility requirements.
• Leadership & coaching
• Decision‑making under pressure
• Accountability & follow‑through
• Fair and consistent enforcement of policies
• Strong interpersonal skills
• Conflict management
• Data‑driven thinking

• Typically, full-time with flexibility required for early morning pull‑outs, late pull‑ins, weekends, and emergency call‑ins.
• May participate in a rotating on‑call schedule.

Salary $90,000

Senior Citizens United Community Services, Inc. is committed to equal employment opportunity.