Administrative Support Associate II - Assessor's Office

Job Description

This position is an integral part of a professional team that provides administrative support to the Assessors' Office. An Administrative Support Associate II is required to provide superior quality customer service to taxpayers. The qualified candidate must be capable of responding to questions and requests for information via phone, email, and in person. In addition, the qualified incumbent must be able to learn the Assessors’ Office policies and processes and be able to convey detailed information to customers and team members in an effective manner.

• Greeting and assisting customers in person, through phone and email
• Managing incoming calls and transferring customer calls to respective sections in a call center setting
• Answering and directing phone calls in call center
• Filing, copying, scanning, and data entry

The grade for this position is B211. Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

• High school diploma or G.E.D.
• Two years of administrative support or related office experience.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.