Office Coordinator

Summary

The Office Coordinator supports efficient office operations and provides administrative assistance to department leaders and employees in the Road Atlanta office as needed. In addition, serves as receptionist by greeting, welcoming, and directing visitors appropriately; operates a multi‑line telephone system, directing callers to appropriate personnel and answering general questions regarding the company. The Office Coordinator serves as ticketing support and performs ticket sales, as well.

This position reports to the Manager, Ticketing and Merchandise Sales.

• Perform daily office opening procedures, including activating lights and basic office systems to ensure operational readiness.
• Serve as the primary reception contact by answering incoming calls, greeting visitors, routing inquiries, taking messages, and resolving routine questions when possible.
• Maintain a professional and welcoming appearance in reception, lobby, conference room, café, and other common office areas.
• Receive, sort, and distribute incoming mail, packages, and publications, including processing UPS and Fed Ex shipments.
• Maintain inventory and stock levels for office, café, break room, staging, and supply areas; replenish supplies as needed.
• Coordinate staff meals and catering arrangements for meetings and larger company events throughout the year.
• Assist with employee onboarding logistics, including building access requests, parking coordination, badge pickup, and first‑day preparation.
• Provide administrative and clerical support to departments as needed, including scheduling meetings, preparing correspondence, copying, filing, and serving as backup support during employee absences.

• Supports ticketing operations by processing payments for event tickets, camping, and parking accommodations as needed.
• Provides operational support for ticket sales and customer transactions, including use of Ticketmaster and related ticketing systems.
• Assists management with ticketing functions during peak periods or in the absence of the manager to ensure seamless customer service and event support.
• Maintains working knowledge of ticketing platforms and payment procedures to effectively support sales and guest service operations.
• Responds to customer inquiries related to ticket purchases, parking, camping, and event access in a professional and timely manner.
• Perform other duties as requested.

None.

This job has no supervisory responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

• High school diploma or GED and three years of related experience and/or training; or equivalent combination of education and experience.
• Language skills:
  Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence and present information effectively.
• Mathematical skills:
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rates, ratios, percentages; draw and interpret bar graphs.
• Reasoning ability:
  Apply common sense to carry out detailed but uninvolved written or oral instructions; deal with problems involving a few concrete variables in standardized situations.
• Computer skills:
  Proficient with company‑provided hardware and software, including Microsoft Word, Excel, Outlook.
• Other skills and abilities:
  Exceptional interpersonal and telephone skills to handle a high volume of inbound calls; interact well with all personality levels; well organized, resourceful, and able to handle multiple tasks in a fast‑paced environment; work with minimal supervision; excellent telephone and e‑mail etiquette; occasional on‑call during off hours; occasional overtime.

NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.