Classroom and Event Scheduling Coordinator

Job Summary

Serves as functional administrator for the scheduling and space management system and is primarily responsible for scheduling academic classes and enterprise events. Responsible for scheduling university space to maximize space utilization of classrooms and meeting spaces, monitoring the schedule to ensure compliance with classroom and event scheduling, coordination of support staff, and space policies. Resolves course placement requests, disputes, and conflicts among academic and event needs.

Manages space information for the enterprise scheduling system and Banner, proposes new system, procedure, and policy enhancements, and prepares building and room utilization reports.

• Prepare, communicate, and distribute the academic schedule each academic term for all colleges.
• Prepare monthly space utilization reports in Excel format with charts and graphs.
• Maintain communication and relationships with the Registrar’s Office, each college on both campuses, and classroom support organizations.
• Maintain the flow of scheduling information from Banner to EMS.
• Identify scheduling errors and conflicts by creating searches in EMS and resolve course placement requests and disputes.
• Manage space information for EMS and Banner; determine if classrooms are available.
• Schedule academic classes in compliance with classroom and event scheduling policies.
• Administer the enterprise scheduling and event management software system (EMS) and collaborate with President’s Office, Provost’s Office, Special Events, Communications, External Affairs, and Alumni Affairs.
• Negotiate trades and resolve conflicts regarding academic classroom space.
• Schedule special events and meetings in compliance with policies and coordinate with support staff.
• Provide event scheduling for the University and general public, view and authorize event requests, monitor reservations, and supply logistical information.
• Run, assign, and distribute daily AV support schedule to IT support staff.
• Resolve issues and provide patches and updates from the EMS vendor; create new EMS client user accounts and train users.
• Help to improve classroom and event scheduling processes, troubleshoot system errors, and maintain EMS with IT analysts.
• Facilitate and coordinate changes to scheduled rooms, re‑assign rooms during emergencies, and coordinate with Facilities and Instructional & Research Systems on maintenance and building operations.
• Provide information to decision makers by running queries, room matrixes, time conflict reports, confirmation reports, room usage reports, and building utilization reports.
• Manage contracts, billing, and processes related to room usage and support costs.
• Perform other duties as assigned.

• High school diploma, GED, or equivalent from a recognized State or Federal accrediting organization.
• Four years of customer service experience working with enterprise software applications (e.g., event/scheduling system).

• Experience with relational databases such as SQL, running queries, creating tables, and working with word processing and spreadsheet applications.

• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with strong prioritization and organizational skills.

Shift: Days; M‑F

Pay Band: B6

Salary: $18.85‑$24.04 hourly (commensurate with qualifications within the established range)

Benefits:
Health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees employed more than 6 months may be considered for the Tuition Assistance Program.

All selected candidates must successfully pass a Background Check review prior to starting. Depending on duties, a credit check, motor vehicle reports, or proof of completed academic degree(s) and post‑secondary coursework may be required. All employees must adhere to cybersecurity and privacy policies.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Augusta University – Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Summerville Campus: 2500 Walton Way, Augusta, GA 30904

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