Office Manager

Office Manager

Job : 298982

Location: Summerville Campus

Full/Part Time: Full Time

The New Student and Family Transitions (NSFT) Office Manager plays a central role in Augusta University's student retention initiatives and Strategic Enrollment Management plan. This position manages the NSFT's budget and financial operations, coordinates logistics for orientation sessions and family programs (serving thousands of participants annually), oversees administrative operations and a team of student employees, and provides direct support to the Director.

The Office Manager ensures that every behind-the-scenes operational detail, from budget reconciliation to event setup to visitor welcome, aligns seamlessly so that students and families experience exceptional, high-quality programming from their very first interaction with the university. This role combines operational excellence with meaningful opportunities to contribute to student development and institutional enrollment goals.

Manage all unit budget accounts, including operating, program revenue, and student payroll lines, performing expense tracking, projections, and monthly reconciliation. Proactively alert leadership to budget variances with recommended adjustments to maintain fiscal health across all NSFT cost centers. Oversee payroll projection and reconciliation for student employees and graduate assistants, ensuring accuracy of hours, funding source allocation, and compliance with institutional payroll deadlines.

Obtain vendor quotes, prepare and process purchase requisitions, reconcile P-Card transactions, and coordinate program refunds through Touch Net. Maintain organized documentation for audit readiness. Monitor orientation and family program revenue streams, track fee collection against enrollment targets, and maintain organized, confidential financial records that support annual budget planning and mid‑year reporting.

Provide direct, high‑level administrative support to the Director, including calendar management, travel arrangements, meeting preparation, correspondence drafting, and coordination of materials for presentations to divisional leadership. Serve as the welcoming first point of contact for the office, greeting visitors, managing multi‑line phone systems, and triaging email and walk‑in inquiries from prospective students, current students, families, and campus partners with professionalism and warmth.

Maintain and continuously improve office systems, including digital and physical filing, personnel records, supply inventory management, and procurement processes to ensure operational efficiency. Manage information flow across the unit, serving as a communication hub that keeps leadership, assistant directors, and staff informed of deadlines, policy changes, campus developments, and operational issues requiring attention. Develop and distribute internal communications, including staff updates, meeting agendas, and operational reminders to keep the team aligned on priorities and informed of upcoming deadlines.

Serve as the primary administrator of the Sortly inventory management system. Maintain accurate records of all NSFT equipment and supplies, conduct regular audits, and train staff on proper checkout/check‑in procedures. Directly supervise and evaluate the student administrative support team. Develop work schedules that ensure consistent front desk coverage during business hours and adequate staffing for evening and weekend events. Process student employee payroll accurately and on schedule.

Lead onboarding, training, and professional development for student staff on office procedures, customer service standards, FERPA compliance, and performance expectations.

Coordinate end‑to‑end logistics for orientation sessions, family programs, and transition events, including room and venue reservations, catering orders, signage production, AV setup, and facilities arrangements, ensuring seamless execution across multiple concurrent programs. Create and maintain event…