Office Specialist

Job Summary

The office specialist will be responsible for answering and routing patient phone calls in the Dept. of Neurology. Daily activities also include completing administrative tasks and communicating effectively with faculty members. Additionally, this position will assist in providing department faculty with necessary patient information and monitoring their schedules.

• Provide administrative support to department physicians, APPs, and fellows; maintain research/education portfolios; manage schedules, complete travel paperwork and ensure completion of all university and medical center required paperwork.
• Answer all incoming phone calls; relay messages to providers and assist with managing clinic schedules.
• Work with clinic nurses to ensure all patient paperwork is returned and clinic schedule is correct.
• Coordinate patient appointment times with the call center, contact patients and referring physician offices with test results, visit notes, complete patient paperwork for FMLA, return to work, disability, etc.
• Call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre‑visit testing.
• Provide backup administrative support for all department sections.
• Epilepsy Fellowship Coordination.
• Other duties as assigned.

• Associate’s degree from an accredited college or university in a related field, or
• High School Diploma, GED, or equivalent with a minimum of three years of progressively responsible office support experience.

• Medical office experience preferred.

• Strong organizational skills.
• Excellent interpersonal, customer service, written and verbal communication skills.
• Attention to detail, accuracy and team orientation.
• Ability to multi‑task and knowledge of modern office equipment.

Shift: Days, Monday–Friday
Pay Band: B3
Salary Range: $16.54/hr – $19.82/hr
Salary to be commensurate with qualifications within the established range.
Benefits may include health, dental, life insurance, retirement plan, vacation, sick leave, and 13 paid holidays.
Tuition Assistance may be available after 6 months of employment.
Recruitment Period: 4/22/26 – Until Filled.

All selected candidates must successfully pass a background check before starting. Depending on duties, credit checks, vehicle reports, and proof of academic credentials may be required. Employees must safeguard sensitive information and adhere to cybersecurity and privacy policies.

Augusta University is a proud equal‑opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.