Program Assistant

Job Summary The Program Assistant is the welcoming face of the Community Center, greeting visitors, answering phones, and helping connect community members of all ages to programs and resources that meet their needs. This role combines strong customer service with administrative support, including fee collection, detailed Salesforce data entry, and thoughtful referrals to internal and external programs. The ideal candidate is friendly, organized, and comfortable asking questions to ensure every visitor receives helpful, well-rounded guidance.

Responsibilities Manage the front desk duties

Ensure the lobby is equipped with up-to-date information (e.g., flyers)
Support community center functions

Attend weekly staff meetings

Work closely with other program assistants

Make reminder calls for enrichment classes and upcoming events

Perform data entry into Salesforce Support food distributions

Support emergency assistance when needed

Provide general administrative support

Education

High School Diploma Required Knowledge, Skills, and Abilities Very strong organizational skills

Excellent customer service.

Excellent spoken and written communication skills

Excellent interpersonal skills

Computer literate and proficient in use of Windows, Excel, MS Word.

Familiarity with community resources.

Willing to work flexible schedule, to include some evenings and weekends as needed.

Ability to read and understand documents, to write routine reports and correspondence and to speak effectively before groups of families and staff

Experience using the ‘Asset Based Community Development Approach’ and/or ‘Appreciative Inquiry’ a plus.

Knowledge of TDPRS requirements regarding licensed school-age care programs

Computer Proficiency Proficient in Windows, Excel, MS Word Language Requirements Bilingual Preferred (Spanish/English)
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