Office Specialist - MCG Neurology

Administrative Support Coordinator

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

The Medical College of Georgia (MCG) is one of the nation's largest medical schools by class size, with 304 students per class. The MCG educational experience is anchored by the main campus in Augusta, with regional clinical campuses for third- and fourth-year students across the state, and two four-year campuses located in Athens (in partnership with the University of Georgia) and in Savannah (in partnership with Georgia Southern University).

Provide administrative support to department physicians, APPs, and fellows; maintain research/education portfolios; manage observerships; manage physician on-call calendar; managing calendars/schedules; coordinate meetings; gather travel information and share with Business Operations Specialist; follow up to ensure travel paperwork is completed; work with faculty and APPs to track leave and clinic cancelations to complete and submit required forms; ensure completion of all department, university and medical center required paperwork;

participate in section meetings; scribe for meetings if needed; maintaining knowledge of purchasing rules and processes; maintaining office supplies; anticipate needs based on job experience and familiarity with team; any other administrative duties that are needed.

The responsibilities include, but are not limited to:
Phone Administration Answer all incoming phone calls; relay messages to providers; route callers to appropriate areas (patient service center, radiology, etc.). Patient Care Coordinate patient appointment times with scheduling; contact patients and referring physician offices with test results, visit notes; assist with patient paperwork for FMLA, return to work, disability, etc.; call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing;

close all loops in the patient scheduling process;
Assist with preparation of patient letters if requested; assist with managing schedules for clinic;
Work with clinic nurses/staff to ensure all patient paperwork is returned and clinic schedule is correct. Coverage Provide backup administrative support for all department sections as requested. Other Patient scheduling in Epic; coordination of fellowship program(s); assisting with grant funder or research oversight visits; grand rounds coordinator;
Clerkship coverage; building liaison (facilities, security, etc.); coordinating special programs (i.e. Reach); coordinate/assist with special event planning/execution (i.e. Epilepsy Walk). Other duties as assigned.

Associate's degree from an accredited college or university. OR High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

Experience in a medical office.

Strong organizational skills. Excellent interpersonal, customer service, written and verbal communication skills. Be attentive, detailed, perform duties accurately and team oriented. Ability to multi-task and…