Lead Medical Support Assistant

Job Duties

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Confirm accuracy and consistency of enrollee information within the Defense Enrollment and Eligibility Reporting System (DEERS), and with other data systems.

Verify patient enrollment and eligibility for treatment, and advising beneficiaries regarding the services available and how to access those services.

Request authorization for the patients to seek care in the network when no appointments.

Resolve simple informal complaints and keeps supervisor informed.

Provide input towards informal evaluation of subordinates work.

Report attendance related issues to the supervisor.

Monitor working conditions such as seating, ventilation, lighting, safety, etc. and notifies the supervisor of any unresolved issues.

Initiate and process telephone consults in the EHR in accordance with stated guidelines and clinical issues.

Assist in reviewing initiated referrals to specialty clinics within the clinic.

Serve as the Senior MSA by acting as a mentor and guide to the medical administrative support team for daily front desk, clerical operations, or call center concerns or questions.