VW Audi Service Advisor Trainee

Overview

VW / Audi Service Advisor Trainee

Location: Augusta / Martinez, GA

Job Type: Full-Time

At our premier Volkswagen & Audi dealership
, we’re committed to delivering an exceptional customer experience that reflects the quality and prestige of our brands. From the showroom to the service drive, we focus on professionalism, trust, and long-term relationships. As we continue to grow, we are seeking a motivated and customer-focused
Service Advisor Trainee to join our service team.

This is an
entry-level, career-path position designed for individuals who want to build a long-term future in automotive service. Our goal is to develop you into a
fully trained Service Advisor within one year through hands-on training, mentorship, and brand-specific education.

The Service Advisor Trainee supports the service department while learning the responsibilities of a full Service Advisor. You will work closely with experienced advisors, service managers, and technicians to develop the skills needed to deliver a premium service experience to VW and Audi customers. This role is ideal for someone who enjoys working with people, is eager to learn, and thrives in a fast-paced environment.

• Customer Support: Assist in greeting customers, gathering vehicle information, and understanding service needs.
• Learning the Advisor Role: Shadow and support senior Service Advisors to learn customer communication, service write-ups, and workflow management.
• Service Coordination: Help schedule service appointments, coordinate with technicians to ensure efficient service flow and moving vehicles.
• Estimate & Repair Understanding: Learn how to prepare service estimates and explain recommended maintenance and repairs.
• Customer Updates: Assist with keeping customers informed about the status of their vehicles.
• Service Documentation: Maintain accurate records and notes in the dealership’s service software.
• Brand & Product Knowledge: Learn VW and Audi maintenance requirements, service standards, and luxury customer expectations.
• Growth & Development: Actively participate in training with the goal of becoming a fully independent Service Advisor within one year.

• Strong customer service or hospitality background preferred (automotive experience is a plus, but not required).
• Excellent communication and interpersonal skills.
• Professional appearance and a positive, coachable attitude.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and willingness to learn dealership software.
• Interest in building a long-term career in automotive service.
• Valid driver’s license and clean driving record.

• Competitive hourly pay with advancement opportunities.
• Clear career path to full Service Advisor within one year.
• Paid training and ongoing development with VW & Audi brands.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off.
• Employee discounts on vehicle purchases, parts, and service.

If you’re motivated, customer-focused, and ready to start a career with Volkswagen and Audi
, we want to hear from you. Apply today and take the first step toward becoming a fully trained Service Advisor.