SIS Functional Analyst

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today.

Augusta University – Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Working hand‑in‑hand with university administrative units, academic departments and senior leadership, the Office of Institutional Access, Success, & Belonging (ASB) strategically builds, aligns and coordinates efforts throughout the university to advance the organizational goals and to enhance Augusta University’s business operations.

The SIS Functional Analyst will lead process improvement efforts to enhance student engagement, retention, progression, and graduation by developing and improving a technology‑enabled student engagement network and utilizing numerous software platforms (Star Rez, Medicat, Presence, etc.) to guide data‑informed interventions and to drive measurable results in student success. The Analyst guides 11 departments within two units of the Division of Enrollment & Student Affairs (the Belonging and Dean of Students units), by implementing and improving processes, products, services, and software through technological analysis.

The Analyst is supported by associated constituents in Information Technology (ITS) and software/service vendors, serving as the key interface between the users of technologies/processes and office leadership.

• Serve as primary administrator:
  Manage all aspects of the platforms related to user roles, campaigns, and other features that enhance communication and student buy‑in. Provide business analysis (cost‑benefit analysis, documentation, technological capabilities), workflow design, and functional support of the systems that enhance access to student information, streamline processes, and improve delivery of services to all stakeholders. Define and document business requirements and perform workflow design and training to maximize the investment in these systems.
  
  Provide leadership and direction to departments on the successful integration of campus platforms into strategic daily operations. Design, develop, maintain, and deliver reports through the available system to the departments. Partner with IT and Data Analysts in creating support specifications that are best developed within their expertise.
• Campus collaboration and technology‑driven engagement strategies:
  Work collaboratively with campus stakeholders to drive coordination for technology‑enabled interventions to increase student engagement. Provide necessary systems training, workflow analysis, and best practice examples to promote timely student engagement. Evaluate current processes and recommend appropriate strategies and resources necessary to achieve increased systems utilization and efficiency. Encourage and develop collaborative efforts with departments and programs across campus to build a unified community of support that is coherent, visible, and accessible, and creates a sense of belonging for students.
• Technology advancement and solutions development for engagement:
  Develop ways in which systems and technologies can be used to their fullest potential to meet the ever‑changing technology‑oriented needs of student engagement. Assist in finding solutions through these technologies for problems as they are encountered, as well as being proactive in new development.
• Data‑informed program development and student success enhancement:
  Collaborate with Data Analysts to examine assessment and outcomes…