Office Specialist

Job Summary

Under minimal supervision, work consists of performing responsible, department specific office and clerical duties of a routine and moderately complex nature requiring independent research, exercise of judgment and detailed knowledge of department and/or institutional procedures related to the work performed. Work may include maintaining department database bases, records and files, collecting and interpreting data for inclusion in reports, and assisting in monitoring department budgets.

May serve in a lead role to Office Associates and Office Assistants.

• Provide administrative support to department physicians, APPs, and fellows, maintaining research education portfolios, managing schedules, completing travel paperwork, and ensuring completion of all university and medical center required paperwork.
• Answer all incoming patient phone calls, relay messages to providers, assist with managing schedules for clinic. Work with clinic nurses to ensure all patient paperwork is returned and clinic schedule is correct.
• Provide backup administrative support for all department sections.
• Coordinate patient appointment times with the call center, contact patients and referring physician offices with test results, visit notes, and complete patient paperwork for FMLA, return to work, disability, etc. Call all patients before clinic visits to confirm appointments and remind of needed paperwork or pre-visit testing.
• Fellowship coordination for Vascular Neurology Fellows.
• Provide coordination and credentialing for REACH which includes 26 hospital affiliations and 8 physicians.
• Other duties as assigned.

• High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.
• OR
• Associate's degree from an accredited college or university in a related field.

• Previous experience with Neurology patients.

• Strong organizational skills
• Excellent interpersonal, customer service, written and verbal communication skills
• Be attentive, detailed, perform duties accurately and team oriented
• Ability to multi-task and knowledge of modern office equipment

• Shift: Days/M-F
• Pay Band: B3
• Salary Range: $16.54/hourly - $17.49/hourly
• Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.
• Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits may include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
• Tuition Assistance Program consideration for full-time employees employed more than 6 months.

• All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
• If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage.
• Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
• For Faculty Hires:
  Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
• All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

• This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. Augusta University is a patient-and family-centered care institution.
• Augusta University is a tobacco-free environment; use of any tobacco products on campus is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.