Chief of Staff

Job Overview

The Chief of Staff serves as a principal advisor and operational partner to the senior leadership team and reports to the Chief Executive Officer. This role is responsible for driving enterprise-wide operational excellence, executing strategic priorities, facilitating cross‑functional alignment, and ensuring accountability for key business initiatives across the hotel portfolio. The position serves as the central point of integration between Operations, Corporate Functions, and key vendor relationships, translating strategic priorities into actionable plans and measurable results.

• Strategic Leadership & Executive Support – Serve as a trusted advisor to the Senior Leadership Team on strategic priorities, organizational effectiveness, and business performance. Lead execution of enterprise initiatives, coordinate strategic planning processes, develop business cases, recommendations, analyses, and presentations, and monitor progress against strategic initiatives.
• Operational Performance & Business Excellence – Lead cross‑functional initiatives designed to improve financial performance and operational effectiveness, oversee enterprise performance reporting, scorecards, dashboards, and operational analytics, and identify performance gaps with corrective action plans.
• Executive Communications & Leadership Alignment – Lead preparation of executive presentations, board materials, leadership communications, operational updates, and facilitate leadership meetings, business reviews, and strategic planning sessions.
• Cross‑Functional Integration – Act as the primary liaison between Hotel Operations and Corporate departments (Finance, Commercial, Revenue Management, Marketing, HR, IT, Engineering, Food & Beverage, Procurement, Quality Assurance, Brand teams), ensuring consistent implementation of programs and policies across the portfolio.
• Guest Experience & Commercial Performance – Partner with operations to improve guest satisfaction, loyalty engagement, and retention; oversee performance analysis related to guest experience metrics and service recovery.
• Ad‑Hoc Activities – Lead high‑priority executive projects, participate in committees, task forces, and strategic working groups, and support the coordination of mergers, acquisitions, integrations, and other transformational initiatives.

• Bachelor’s degree in business administration (Hospitality Management, Finance, Operations, or related field);
  Master’s degree preferred.
• 10+ years of progressive leadership experience in hospitality operations, corporate strategy, consulting, or business operations.
• Demonstrated experience leading enterprise‑wide initiatives and cross‑functional teams.
• Strong financial acumen with experience in budgeting, forecasting, P&L management, and business analysis.
• Proven ability to influence senior leaders and drive organizational alignment.
• Experience with operational excellence methodologies, project management, and change management practices.
• Exceptional communication, executive presentation, facilitation, and relationship‑management skills.
• Advanced analytical, problem‑solving, and strategic thinking capabilities.
• Ability to manage multiple priorities in a fast‑paced, highly collaborative environment.

• Achievement of strategic and operational business objectives.
• Improvement in operations financial results and key performance metrics.
• Increased organizational alignment and execution effectiveness.
• Successful delivery of enterprise initiatives and transformational projects.
• Enhanced guest satisfaction and loyalty performance.
• Improved leadership accountability, communication, and decision‑making effectiveness.

Pay Range: $175,000 to $185,000.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company‑Paid Life Insurance
• Company‑Paid Short‑Term and Long‑Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.