Sales Operations Specialist

Sales Operations Specialist
- Ticketing and Data Division

Location:

Atlanta, GA

Department:
Sales
- Operations

Type:
Full Time

Min.

Experience:

2 years

We are seeking a detail-oriented and process-driven Ticketing & Data Representative to manage internal ticket queues, process contract updates, and support data reporting needs. This role also contributes to QA/QC efforts by ensuring data accuracy across internal systems, tracking product volume trends, and flagging operational inconsistencies. The ideal candidate excels in cross-functional collaboration, problem-solving, and maintaining efficient, accurate workflows.

• Monitor and manage internal request tickets related to sales operations, including contract adjustments, data inquiries, and service extensions
• Prioritize, process, and resolve tickets in a timely and accurate manner, escalating complex issues when necessary
• Communicate with requestors to gather required information and provide updates on resolution timelines
• Process contract-related tasks such as early terminations, renewals, extensions, and project relocations
• Ensure all documentation is accurate, approved, and properly archived in compliance with internal controls and legal requirements
• Work with cross-functional partners (accounting, product, development and client support) to confirm changes and updates
• Generate and distribute recurring reports related to product, accounting, contract status, and operational performance
• Assist with compiling custom reports and data exports for internal teams to support decision-making
• Maintain accuracy and integrity of data across systems and spreadsheets
• Identify and recommend process enhancements to improve ticket handling, data workflows, and contract processing timelines
• Collaborate with accounting, product, development, client support and sales teams to ensure a seamless handoff and closure of requests

• 2–4 years of experience in sales operations, business support, data administration, or a related role
• Experience working with ticketing platforms (e.g., Jira, Zendesk, Salesforce Cases)
• Strong organizational and time-management skills; able to handle multiple requests simultaneously
• Comfortable working with data tools and spreadsheets (Excel, Google Sheets); reporting experience preferred
• Detail-oriented with a high degree of accuracy in documentation and communication

• Familiarity with contract lifecycle management and business documentation processes
• Experience working in fast-paced or enterprise environments with high ticket volumes
• Exposure to ERP or CRM systems (e.g., Salesforce, Net Suite, SAP)
• Understanding of operational metrics and data interpretation

• Health insurance paid 100% for employee and 50% for family
• Dental insurance paid 100% for employee
• 401k with company match
• A fun work environment: casual dress, free snacks, complimentary massages, and great parties
• Investment in your professional development with internal promotions, continuing education, and tuition reimbursement
• Paid sabbatical program: 4 weeks every 5 years
• An award-winning culture recognized for its high level of employee satisfaction
• Long-term disability paid 100% for employee
• Life/AD&D
• Paid parental leave

The above summary of benefits is subject to change, is for informational purposes only, and does not create any contract rights to benefits.