Senior PS Project Manager

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Senior Project Manager, Professional Services is a strategic leader within the Genesys Professional Services organization, responsible for delivering complex customer engagements that drive business value and successful outcomes. This role leads cross-functional teams, manages stakeholder relationships, and ensures projects are executed on time, within budget, and aligned with customer objectives and organizational priorities.

At Genesys, we’re shaping the future of customer experience through AI-driven innovation, cloud technology, and a relentless focus on customer success. Join a global organization that values collaboration, diversity, and excellence, where you’ll have the opportunity to lead transformative initiatives, solve complex business challenges, and deliver meaningful outcomes for customers worldwide. At Genesys, your expertise and leadership will help drive innovation, create lasting impact, and contribute to a culture of continuous growth and achievement.

• Lead end-to-end delivery of complex enterprise and customer-facing projects, ensuring alignment with strategic objectives, scope, schedule, budget, quality standards, and customer expectations.
• Develop and manage comprehensive project plans, resource strategies, budgets, RAID logs, governance frameworks, executive reporting, and key delivery artifacts.
• Drive successful implementation of Genesys solutions through all project phases, including discovery, solution design, estimation, execution, go-live, transition to support, and customer adoption.
• Facilitate executive steering committees, project kickoffs, client workshops, governance reviews, and cross-functional stakeholder engagements.
• Serve as the primary escalation point for project risks, issues, dependencies, assumptions, and change requests, ensuring timely resolution and minimal delivery impact.
• Establish and maintain project governance, communication strategies, reporting cadence, and accountability frameworks to promote transparency and delivery excellence.
• Monitor project performance through KPIs, governance reviews, and continuous improvement initiatives, implementing corrective actions as needed to achieve business objectives.
• Successfully manage multiple concurrent projects, stakeholders, and priorities while consistently meeting deadlines and maintaining high-quality delivery standards.
• Coordinate geographically distributed teams and cross-functional resources to drive execution, collaboration, and successful project outcomes.
• Led the development, presentation, and approval of project change requests, effectively managing scope, schedule, budget, and resource impacts while maintaining alignment with customer objectives and delivery commitments.

• Build and maintain strong relationships with customers, partner executives, internal account teams, and executive sponsors.
• Partner with Sales, Professional Services, Customer Success, Product, Support, IT, Operations, Finance, vendors, and partners to ensure stakeholder alignment and project success.
• Manage customer expectations, monitor customer feedback, proactively address concerns, and maintain high levels of customer satisfaction.
• Communicate project goals, priorities, expectations, status, risks, and decisions effectively across all stakeholder levels.

• Manage project financial performance, including budgets, forecasts, revenue, profitability, utilization, and margin objectives.
• Ensure appropriate resource allocation and alignment to achieve project…