Coord, Operations

Job Summary

Under the direction of the Director of Housing and Residence Life, the Housing Operations Coordinator facilitates the planning and implementation of operational processes for 1600 bed spaces. This role contributes to the long- and short-range occupancy and revenue goals for Housing and Residence Life. The role supervises the overall management of the summer housing process, including contract development, billing, and room assignments.

The Housing Operations Coordinator is responsible for implementing and evaluating systems and processes that are student-centered, reflect institutional thinking, support the formation of community, foster student retention, and promote student success.

• Housing Operations & Occupancy Management: Assign and reassign students based on housing process, needs, and requests; manage transitional housing processes (early arrivals, summer transition, late stays); determine housing needs with campus partners; serve as primary contact for housing accommodations and for the Office of Testing and Disability Services; manage lock inventory and key process; provide housing information to the Jag Card office;
  
  provide customer service to constituents; respond to housing concerns; produce accurate occupancy reports; process cancellations, withdrawals, credits and refunds; serve as liaison for group contracts and summer conferences; manage health and safety inspections and training of Resident Life Coordinators.
• Professional Development: Work with Housing and Residence Life team members to develop and reinforce professional development plans; provide clear, comprehensive, and timely performance feedback; collaborate with leadership team to plan and implement staff training and development opportunities; participate in recruitment, selection, onboarding, and training processes.
• Departmental Engagement: Contribute to strategic planning, goal setting, data and assessment efforts; communicate trends, concerns, and achievements; assist with special projects; serve as a supportive team member within the department and university; participate in university, divisional, and departmental trainings and developmental activities.
• Other Duties: Perform other duties as assigned.

Bachelor's degree from an accredited college or university and general knowledge and skills in occupancy management with a foundational knowledge of student affairs administration, with two years of experience.

• KNOWLEDGE: Proficient in Microsoft Office and other computer software/databases; knowledge of student housing systems and processes.
• SKILLS: Detail-oriented with excellent interpersonal, verbal, and written communication skills.
• ABILITIES: Ability to maintain confidentiality; ability to utilize Star Rez and Banner; ability to communicate with students, parents, campus partners, facilities, and staff.

Salary: $43,888/annually - $49,000/annually. Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.

Augusta University offers a variety of benefits to full‑time benefits‑eligible employees, including health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees who have been employed for more than 6 months may be considered for the Tuition Assistance Program.

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable, the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires:
Final candidates will be required to provide proof of completed academic degree(s) as well as post‑secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

This position is also responsible for promoting a customer‑friendly environment and providing superior service to our patients, students, faculty, and employees.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.