Supervisor, MVS Operations

Job Summary

The Supervisor, MVS Operations, is responsible for reviewing the work of two staff positions and managing Veterans Affairs Work‑Study students. This role includes coordinating office coverage, supervising Military Services Records Coordinators, reconciling approximately $3 million in office accounts, adjusting veteran student accounts, processing end‑of‑term certifications in Enrollment Manager, overseeing student veteran account management, and supporting internal and VA audits. The supervisor also manages data collection for event attendance, certifications, waivers, and provides access to the Military Resource Center.

• Process Veterans Affairs payments: review EDI payments, determine discrepancies, advise Business Office, and guide Military Student Records Coordinators.
• Conduct monthly reconciliation on seven office accounts and support year‑end requests from the Business Office.
• Gather and submit audit items for VA and internal audits, and support annual VA catalog renewal.
• Hire, supervise, train, and approve time for VA work‑study students and full‑time staff members.
• Run end‑of‑term reports to identify failing grades or changes, terminate appropriate students, and adjust hours and finances in accordance with VA regulations.
• Provide customer service for walk‑ins, callers, and via email.
• Track waiver data and certification requests, and provide access to the Military Resource Center.
• Present at orientation, VA Benefits 101, Green Zone, and other events.
• Assist with planning programs and office events.
• Perform other duties as assigned.

• Bachelor's degree from an accredited college or university.
• At least one year of experience managing financial accounts and knowledge of VA regulations and systems.

• Master's degree in a related field and prior supervisory experience.
• Familiarity with Banner.

• General accounting principles and practices.
• Applicable VA regulations and policies.
• Proficiency in Microsoft Office Suite and other computer software and databases.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational, prioritization, and time‑management skills.
• Attention to detail and ability to manage multiple tasks.
• Independent decision‑making and problem‑resolution skills.
• Effective management, interpersonal, and public speaking techniques.
• Maintain confidentiality and exercise sound judgment with sensitive information.
• Work independently while collaborating effectively with others.
• Maintain accuracy in a fast‑paced environment.

Shift: Days, Monday‑Friday.
Pay Band: B10. Salary: $25.24‑$27.98 per hour, commensurate with qualifications.
Recruitment Period:
Until Filled.
Benefits may include health, dental, life insurance, retirement plans, vacation, sick leave, 13 paid holidays, and tuition assistance for eligible employees.

Background check and, if applicable, credit check and motor vehicle reports. Faculty hires must provide proof of completed academic degrees and transcript(s). All employees must adhere to cybersecurity and privacy policies.

Augusta University is a proud equal‑opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.