Business Systems Administrator

Job Information

Date:
August 28, 2026 Closing Date:
September 11, 2026 Job Class Code: 0383 Grade: 26 (Professional & Technical Services) Salary: $56,264.00 - $78,998.40 per year Position Number:

Location:

Augusta This position allows for partial telework with management approval. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This State of Maine position provides professional services work key role in analyzing and evaluating complex department-wide systems focusing on program functions and organizations. The position is responsible for developing improvement in existing operations, data, and/or designing new organizational processes. Responsibilities include gathering user information, identifying organizational needs, planning work, and gaining support from strategic stakeholders. Responsibilities also include managing one or more steps in the systems project life cycle related to planning the work, managing the systems work plan, and ensuring timely and quality services.

Work includes maintaining and updating business systems to support continuous process improvement.

• Coordinates systems operation planning and evaluation, and redesigns systems projects in order to ensure current and new projects meet goals and objectives.
• Analyzes user problems and agency operations in order to develop operational requirements for proposed or revised processes including cost and time estimates for future phases.
• Collects project data, maintains schedules, and considers budgets and resource information in order to ensure systems meet agency business needs.
• Tracks, coordinates, and facilitates agency projects, budget schedules, and directly related resource use in order to monitor and expedite improvements in agency business systems.
• Facilitates timely communications with program managers, outside contractors, and other stakeholders in order to discuss business problems, corrective action plans, and related organizational issues.
• Facilitates the development of performance measures; integrates performance measures into business processes; and tests, audits, and validates system improvements in order to administer and monitor system changes.
• Reviews, analyzes, and designs systems training data and process performance; and identifies issues with business systems in order to plan and implement training programs with agency employees.
• Identifies information system problems impacting program performance and coordinates these problems with vendors and/or IT personnel in order to integrate information system and program operation solutions on an ongoing basis.
• Proactively utilizes corrective action methods and techniques in order to refine and adapt necessary operational changes within systems.

To qualify, your background must show a five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per…