Senior Manager, RCM Operations

About Our Company:

At Infinx, we’re a fast-growing company focused on delivering innovative technology solutions to meet our clients’ needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We’re looking for experienced associates and partners with expertise in areas that align with our clients’ needs.

We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

The Sr. Manager, RCM Operations provides operational and client leadership across an assigned portfolio of Infinx Ambulatory accounts, ensuring consistent service delivery, operational performance, and client satisfaction. This leader is accountable for translating operational data into action, strengthening client relationships, coordinating effectively across onshore and offshore teams, developing account-level leaders, and driving measurable improvements in quality, productivity, collections, and financial performance.

Success in this role requires strong ownership of client outcomes, proactive problem‑solving, data‑driven decision‑making, and the ability to operate effectively across a Hybrid delivery model.

Remote or Hybrid in Houston, TX

• Deliver consistent operational performance, client outcomes, and service delivery across the assigned Ambulatory portfolio
• Build strong client relationships through proactive communication, structured governance, and timely issue resolution
• Lead data-driven monthly and quarterly client performance reviews, with clear actions, owners, and follow-through
• Maintain visibility into KPIs, AR performance, collections, denials, productivity, quality, and client-specific service expectations
• Partner effectively with offshore leadership to ensure production performance, client priorities, and operational dependencies remain aligned
• Ensure client concerns and operational issues are translated into root‑cause analysis, corrective actions, and sustainable preventive controls
• Optimize staffing, workload distribution, capacity, and resource utilization to support operational efficiency and gross margin
• Develop account-level SPOCs and emerging leaders through coaching, delegation, accountability, and succession planning
• Identify client improvement and account‑growth opportunities through deeper understanding of client needs and operational performance
• Accountable for the end-to-end client outcome regardless of where the underlying work is performed, ensuring onshore and offshore teams operate as one integrated Infinx delivery organization
• Own operational performance, client satisfaction, and service delivery across an assigned portfolio of Ambulatory RCM accounts
• Serve as a senior operational point of accountability for client relationships, escalations, and performance improvement
• Lead recurring client governance, including monthly business reviews, quarterly business reviews, and operational performance discussions
• Ensure monthly performance packages provide meaningful visibility into KPI trends, AR performance, collections, denials, operational risks, dependencies, and corrective actions
• Partner closely with offshore operations leadership to ensure production activities are aligned with client requirements, service expectations, and documented workflows
• Maintain clear accountability across onshore and offshore teams, ensuring clients experience a seamless Infinx operating model
• Drive timely resolution of operational queries, workflow dependencies, state tags,…