Director of Bakery Operations

Job Details

Job Location:

Augusta Campus - Augusta, GA 30907

Position Type:
Full Time

Education Level: Bachelor's Degree

Travel Percentage:
Up to 25%

Job Shift: Day

Job Category:
Edgars Hospitality Group

The Director of Bakery Operations is responsible for leading and scaling Edgar's Bakehouse through a centralized Hub & Spoke production model. This role owns the end-to-end production ecosystem, ensuring the central hub operates as a high-efficiency production engine while spokes (retail, café, wholesale, event, and e-commerce channels) are consistently supplied with high-quality product. Serving as both a strategic and operational leader, this position carries full accountability for production performance, financial outcomes, retail location performance, quality assurance, e-commerce execution, and workforce development.

The Director will balance business discipline with mission alignment, supporting workforce training initiatives while driving operational excellence, scalability, and sustainable growth across all revenue channels.

The Director leads a Hub & Spoke model consisting of:

• Hub (Central Production Facility):
  High-volume batching, baking, packaging, and distribution
• Spokes (Revenue Channels):
  Retail cafés, mobile units, wholesale accounts, event-based production, and community partnerships
• E-Commerce Operations:
  Online ordering, fulfillment coordination, shipping/logistics, digital product merchandising, and customer experience management across all e-commerce channels

In addition, the Director is responsible for the operational and financial performance of all retail bakery locations operating within the Hub & Spoke model, ensuring alignment between production capacity, customer demand, profitability targets, and brand standards.

Leads the design, execution, and continuous optimization of centralized bakery production operations, ensuring the hub functions as a high-output, efficient production engine. Oversees production scheduling, batching strategy, workflow design, and capacity planning to maximize throughput while eliminating bottlenecks. Demonstrates strong operational leadership by aligning labor, equipment, and systems to support multi-channel demand, while maintaining flexibility to respond to fluctuations in volume and seasonal spikes.

Translates business demand into actionable production plans by leveraging data, historical trends, and event forecasting. Ensures seamless alignment between hub production and spoke requirements across retail, wholesale, and events, maintaining high service levels and eliminating stockouts or overproduction. Builds reliable forecasting models and inventory strategies that support freshness standards while optimizing volume and distribution efficiency.

Maintains full ownership of Bakehouse financial performance, including P&L accountability, cost management, and margin optimization. Applies strong financial acumen to manage COGS, labor productivity, and waste reduction while developing pricing strategies and evaluating profitability across product lines and channels. Conducts break-even analyses and builds pro formas to support expansion decisions, capital investments, and seasonal scaling strategies.

Ensures consistent execution of product quality, presentation, and brand standards across all production outputs. Establishes and enforces rigorous food safety, sanitation, and quality control protocols, maintaining compliance with all regulatory requirements. Leads daily operational checks and embeds a…