Dispatcher - Customer Relations - Hvac

WHO WE ARE

Busby’s is a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company.

• Base - $15-$18/hr based on experience.
• Flexible work schedule
• Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships)
• Optional vision, dental and supplemental insurance
• Employee relief fund
• Life Insurance
• Retirement 401K
• Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 0–5 years of service, 96 hours per year after 5 years)
• 8 paid holidays per year
• Sick Pay: 40 hours annually—get paid to take care of yourself or a loved one
• Bereavement Leave:
  Worry-free time off when you need it most
• Opportunities for advancement
• Dave Ramsey’s Smart Dollar financial wellness program
• Continuing education
• Incentive contests
• Active in community
• 50% Gym Membership Reimbursement (up to $25/mo)
• Dream team (office) dedicated to your success
• Complimentary Sam’s Club membership
• Free Comfort Club maintenance membership
• Employee events, appreciation days, and more

You’ll coordinate service calls, assigning jobs to technicians, and optimizing schedules for efficient operations. Our dispatchers communicate with customers, address their needs, and manage expectations to ensure timely and effective service delivery. This role also involves following up on unsold technician recommendations, providing logistical support to technicians and utilizing dispatching software for routing and communication. Our offices are open Monday-Saturday. This is a Monday through Friday schedule that includes rotation of Saturday (8AM-5PM) coverage.

Learn what it’s like to work at Busby’s –