Customer Service Specialist – Junior

SOFTSWISS is hiring a Customer Service Specialist to join our Customer Care Team. You will support our partners and players across our iGaming products, helping deliver a smooth and reliable user experience. In this role, you’ll contribute to maintaining high service standards and strengthening client satisfaction across our global markets.

SOFTSWISS Game Aggregator A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily.

You will deliver timely and professional support to partners across our platforms to ensure a smooth and positive user experience. Your work will help resolve inquiries efficiently, maintain service quality standards, and contribute to customer satisfaction and long-term loyalty across our global markets.

• Processing requests to enable new providers and currencies for the casino
• Checking new providers and currencies functionality at the casino
• Working with documents: collecting required documents from clients, checking the conformity of all necessary documents according to the list
• Technical configuration of new projects
• Preparing invoices and different reports to clients
• Interaction with other Game Aggregator teams and clients
• Mailing to clients with important changes and monitoring the implementation of these changes

• English level is B1-B2 (written and spoken)
• Russian level is B2 and above
• Ability to prioritize tasks
• Ability to search independently, analyze and systematize information

• Private health insurance
• Sports benefits
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events