Valet Parking Attendant - Buckhead, GA; Atlanta Area
Listed on 2026-05-31
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Parking Management Company (PMC) is a national leader in hospitality‑focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self‑parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest‑first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high‑touch service to partners and guests alike.
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The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.
Primary ObjectiveThe primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop‑off and retrieval, managing traffic flow, and addressing guest inquiries professionally.
Duties and Responsibilities- Conduct vehicle damage inspections and document parking locations on claim tickets.
- Safely and efficiently park and retrieve guest vehicles while adhering to key handling procedures.
- Maintain compliance with attendance and time‑keeping policies, including clocking in/out for shifts and breaks, and accurately reporting tips.
- Keep valet areas clean, organized, and presentable at all times.
- Handle challenging situations with professionalism, resolve problems promptly, and ensure high‑quality service.
- Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
- Arrive on time, in full uniform, and properly groomed before clocking in.
- Perform other tasks as needed to support the company’s operational goals and attend required staff meetings.
High school diploma or general education degree (GED). Customer service experience preferred; a customer‑service attitude and a willing, helpful demeanor are mandatory.
Certificates and LicensesA valid driver’s license and reliable transportation are required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Candidates must also pass and maintain a clean background check.
Customer Service and CommunicationProvide exceptional guest service through professional communication, active listening, and personalized assistance.
Organizational Support and AdaptabilityFollow company policies and procedures. Adapt to changing work environments and manage competing demands effectively.
Dependability and SafetyDemonstrate dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures and report unsafe conditions.
Physical Demands and Work EnvironmentThis role requires stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions. Flexibility to work nights, weekends, and holidays is essential.
Cell Phone UseEmployee may be required to use personal cell phones for work‑related communication. Reimbursement for work‑related phone usage will follow company policy.
Pay TransparencyPMC is committed to pay transparency and equity among all employees. PMC complies with Equal Employment Opportunity laws and other compensation laws.
Additional Compensation and Benefits- Health Benefits – Medical, vision, and dental insurance – Upon eligibility
- 401K – Upon eligibility
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Bellevue University – Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
Employment with PMC is at‑will; a 120‑day introductory period applies. Position is non‑exempt under FLSA, eligible for overtime beyond 40 hours/week. PMC adheres to all wage…
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