Customer Care Specialist II; Manheim

Job Overview

Company: Cox Automotive.
Position: Customer Care Specialist II (CCSII).
Location: Hybrid – remote part of week; in‑office visits minimum once per quarter at one of the company locations.
Travel: Occasional travel required.
Compensation: Hourly base pay $18.17 – $27.31 per hour; eligible for commission and incentive programs.

• Serve as the primary point of contact for Private Store internal partners, clients, and product users.
• Act as an ambassador of Private Store, providing consultative information to end‑users and clients.
• Develop cooperative relationships with Private Store Level2, Sales, Corporate Partners (e.g., Manheim, MDM) and client teams.
• Inform all parties of the status of open issues and work closely with escalation partners to document and monitor exceptions to standard processes, creating best practices.
• Problem‑solve by consulting with dealers and educating them about Private Store, Manheim Digital / In‑Lane, and ancillary partners.
• Provide responsive, timely telephone, chat, and email support; all calls returned before the close of business on the same day.
• Act as the single point of contact for issues, from identification through resolution whenever possible.
• Provide training to end‑users on Private Store and ancillary product offerings.
• Perform other duties as assigned.

• High School Diploma/GED with at least3years of relevant experience, OR a related degree/certification with up to1year of experience, OR 5years of related experience.
• Preferred:
  College degree or equivalent experience.
• Minimum of4years of client‑service experience in a technical role for a customer‑facing, online purchasing platform.
• Client‑focused, service‑oriented professional with proven ability to learn new technologies.
• Motivated self‑starter with exceptional interpersonal and communication skills.
• Strong oral and written communication skills, especially in phone and email contexts.
• Ability to multitask in a fast‑paced, high‑energy environment.
• Excellent problem‑solving and troubleshooting skills.
• Fast, motivated learner with working knowledge of email and internet.
• Attention to detail and follow‑through.
• Adaptability to a changing environment; automotive experience or exposure a strong plus.

• Monthly in‑office visits required (minimum once per quarter) and residence within driving distance of one of the listed locations:
  Statesville, NC;
  Bordentown, NJ;
  Matteson, IL;
  Euless, TX;
  Tolleson, AZ;
  Ocoee, FL;
  Riverside, CA; or Atlanta, GA.
• Must clear a pre‑employment drug test; the company does not administer a marijuana test for this position but maintains a drug‑free workplace policy.
• Applicants must currently be authorized to work in the United States without employer sponsorship; no OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Employees are eligible for a minimum of sixteen hours of paid time off (PTO) each month and seven paid holidays. Additional PTO includes bereavement leave, leave to vote, jury duty leave, volunteer time off, military leave, and parental leave. Health insurance (medical, dental, vision), retirement planning (401(k)), and paid days off are also provided.

Cox Automotive is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.